0
NPS
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Davidson Hotels
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About Davidson Hotels' Brand
"Davidson Hotels & Resorts provides management, development, renovation, acquisition, consulting and accounting expertise for the hospitality industry."
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Davidson Hotels NPS
Davidson Hotels's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Davidson Hotels's customers would recommend using the product based on a scale of -100 to 100.
Davidson Hotels Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Davidson Hotels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Dec 2022 -20 | Dec 2022 | -20 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Davidson Hotels Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Davidson Hotels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Davidson Hotels Product Quality
3.7/5
Davidson Hotels has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Davidson Hotels' overall Product Quality score rated by its users and customers.
Davidson Hotels Product Information
Davidson Hotels’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.davidsonhotels.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Davidson Hotels Pricing
Davidson Hotels ROI & Value For Money
3.7/5
Davidson Hotels has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Davidson Hotels Customer Satisfaction (CSAT)
Davidson Hotels Customer Satisfaction (CSAT) Score
25 / 100
Davidson Hotels has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Davidson Hotels Customer Service
3.8/5
Davidson Hotels has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Davidson Hotels' overall Customer Service score rated by its users and customers.
About Davidson Hotels's Customer Service
Address
Atlanta, GA United States of America
Website
www.davidsonhotels.com
Davidson Hotels as an Employer
3.8/5
Davidson Hotels has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Davidson Hotels scored a 0 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Davidson Hotels would recommend the brand to a friend. ENPS measures how likely Davidson Hotels employees would recommend working at Davidson Hotels to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 43% | Promoters |
|---|---|
| 18% | Passive |
| 39% | Detractors |
