-76
NPS
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Davis Instruments
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About Davis Instruments' Brand
Davis Instruments has been one of the world's leading sources of test, measurement, control, and calibration instruments since 1912.
Brand at a Glance
72%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.1/5
Customer Service
Davis Instruments NPS
Davis Instruments's Net Promoter Score (NPS) is a -76 with 12% Promoters, 0% Passives, and 88% Detractors. Net Promoter Score tracks whether Davis Instruments's customers would recommend using the product based on a scale of -100 to 100.
Davis Instruments Overall NPS
| 12% | Promoters |
|---|---|
| 0% | Passives |
| 88% | Detractors |
Davis Instruments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Jan 2024 -60 | Jan 2024 | -60 |
Jun 2024 -67 | Jun 2024 | -67 |
Sep 2024 -71 | Sep 2024 | -71 |
Nov 2025 -75 | Nov 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Davis Instruments NPS by Gender
Davis Instruments's NPS was rated -72 by Male customers on Comparably.
Male
-72
Davis Instruments's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
N/A
Davis Instruments's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Davis Instruments NPS by Ethnicity
Davis Instruments's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Davis Instruments NPS by Usage
Davis Instruments's NPS was rated -60 points by customers who have used Davis Instruments's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -60 | Over 10 Years | -60 |
Davis Instruments Customer Reviews
Out of the 3 Davis Instruments customer reviews 0 were positive and 3 were constructive. Davis Instruments customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Davis Instruments Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Davis Instruments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Davis Instruments Customer Loyalty Score by Gender
Davis Instruments's Customer Loyalty score was rated 74 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Davis Instruments.
Male
74%
Yes
Female
N/A
Yes
Davis Instruments Customer Loyalty Score by Ethnicity
Davis Instruments's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Davis Instruments.
64
out of 100
Caucasian
Davis Instruments Customer Loyalty Score by Usage
Davis Instruments's Customer Loyalty score was rated 64% by customers who have used Davis Instruments's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Davis Instruments Product Quality
2.5/5
Davis Instruments has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Davis Instruments Product Information
Davis Instruments’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Hardware and Devices
Quick Insights into Davis Instruments Product Quality
Davis Instruments's Product Quality score was rated highest by customers who have used Davis Instruments's products/services for Over 10 Years.
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Ranked Davis Instruments Product Quality the Highest
Davis Instruments Product Quality Score by Gender
Davis Instruments's Product Quality score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Davis Instruments Product Quality Score by Ethnicity
Davis Instruments's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Davis Instruments.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Davis Instruments Product Quality Score by Usage
Davis Instruments's Product Quality score was rated 2.3 stars by customers who have used Davis Instruments's products/services for Over 10 Years.
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Davis Instruments Pricing
Davis Instruments ROI & Value For Money
2.4/5
Davis Instruments has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Davis Instruments ROI
Davis Instruments's ROI score was rated highest by customers who have used Davis Instruments's products/services for Over 10 Years.
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Ranked Davis Instruments ROI the Highest
Davis Instruments ROI Score by Gender
Davis Instruments's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Davis Instruments.
Male
2/5
Female
N/A
Davis Instruments ROI Score by Ethnicity
Davis Instruments's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Davis Instruments.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Davis Instruments ROI Score by Usage
Davis Instruments's ROI score was rated 2.4 stars by customers who have used Davis Instruments's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Davis Instruments Customer Satisfaction (CSAT)
Davis Instruments Customer Satisfaction (CSAT) Score
14 / 100
Davis Instruments has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
43%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Davis Instruments Customer Satisfaction
Davis Instruments's Customer Satisfaction score was rated highest by customers who have used Davis Instruments's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Davis Instruments' Customer Satisfaction.
Ranked Davis Instruments Customer Satisfaction the Highest
Davis Instruments Customer Satisfaction Score by Gender
Davis Instruments's Customer Satisfaction score was rated 14 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Davis Instruments.
14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 43% | |
Very Dissatisfied | 29% |
Davis Instruments Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Davis Instruments' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Davis Instruments.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
60%
Very Dissatisfied
40%
Davis Instruments Customer Satisfaction Score by Usage
Davis Instruments's Customer Satisfaction score was rated 20 points by customers who have used Davis Instruments's products/services for Over 10 Years.
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Davis Instruments Customer Service
2.1/5
Davis Instruments has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Davis Instruments's Customer Service
Address
Hayward, CA
Website
https://www.davisinstruments.com/
Phone Number
510-732-9229
Quick Insights into Davis Instruments Customer Service
Davis Instruments's Customer Service score was rated highest by customers who have used Davis Instruments's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Davis Instruments' Customer Service score.
Ranked Davis Instruments Customer Service the Highest
Davis Instruments Customer Service Score by Gender
Davis Instruments's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Davis Instruments.
Male
1.6/5
Female
N/A
Davis Instruments Customer Service Score by Ethnicity
Davis Instruments's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Davis Instruments.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Davis Instruments Customer Service Score by Usage
Davis Instruments's Customer Service score was rated 1.9 stars by customers who have used Davis Instruments's products/services for Over 10 Years.
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Davis Instruments as an Employer
3.1/5
Davis Instruments has a 3.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Davis Instruments scored a -76 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Davis Instruments would recommend the brand to a friend. ENPS measures how likely Davis Instruments employees would recommend working at Davis Instruments to a friend.
Net Promoter Score
-76
NPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
