15
NPS
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Dawlance
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About Dawlance's Brand
Manufacturer of house hold appliances in Pakistan. The company is engaged in the production and distribution of durable & reliable household appliance products.
Brand at a Glance
75%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Dawlance NPS
Dawlance's Net Promoter Score (NPS) is a 15 with 36% Promoters, 43% Passives, and 21% Detractors. Net Promoter Score tracks whether Dawlance's customers would recommend using the product based on a scale of -100 to 100.
Dawlance Overall NPS
| 36% | Promoters |
|---|---|
| 43% | Passives |
| 21% | Detractors |
Dawlance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 66 | Nov 2020 | 66 |
Dec 2020 60 | Dec 2020 | 60 |
Jun 2021 66 | Jun 2021 | 66 |
Jun 2022 57 | Jun 2022 | 57 |
Dec 2022 38 | Dec 2022 | 38 |
Jun 2024 22 | Jun 2024 | 22 |
Aug 2024 10 | Aug 2024 | 10 |
Oct 2024 9 | Oct 2024 | 9 |
Dec 2024 8 | Dec 2024 | 8 |
Jan 2025 7 | Jan 2025 | 7 |
Sep 2025 13 | Sep 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dawlance NPS by Gender
Dawlance's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Dawlance's NPS was rated by Male customers on Comparably.
0%
Promoters
100%
Passives
0%
Detractors
Female
0
Dawlance's NPS was rated by Female customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Dawlance NPS by Ethnicity
Dawlance's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
Other 33 | Other | 33 |
Dawlance NPS by Age
Dawlance's NPS was rated 0 points by customers ages 18-25 on Comparably.
Dawlance NPS by Usage
Dawlance's NPS was rated 0 points by customers who have used Dawlance's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Dawlance Customer Reviews
Out of the 3 Dawlance customer reviews 3 were positive and 0 were constructive. Dawlance customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Dawlance Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Dawlance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dawlance Customer Loyalty Score by Gender
Male customers rated Dawlance's Customer Loyalty score 45% higher than Female customers.
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Male
100%
Yes
Female
55%
Yes
Dawlance Customer Loyalty Score by Ethnicity
Dawlance's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dawlance.
40
out of 100
Asian or Pacific Islander
100
out of 100
Other
Dawlance Customer Loyalty Score by Age
Dawlance's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Dawlance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
Dawlance Customer Loyalty Score by Usage
Dawlance's Customer Loyalty score was rated 64% by customers who have used Dawlance's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dawlance Product Quality
4/5
Dawlance has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Dawlance Product Information
Dawlance’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.dawlance.com.pk
- Company Size
- 1,001-5,000 Employees
Quick Insights into Dawlance Product Quality
Dawlance's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Dawlance Product Quality the Highest
Ranked Dawlance Product Quality the Lowest
Dawlance Product Quality Score by Gender
Dawlance's Product Quality score was rated 4 by both Female and Male customers on Comparably.
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Male
4/5
Female
4/5
Dawlance Product Quality Score by Ethnicity
Dawlance's Product Quality score was rated 4 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dawlance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4 | Other | 4 |
Dawlance Product Quality Score by Age
Dawlance's Product Quality score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Dawlance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Dawlance Product Quality Score by Usage
Dawlance's Product Quality score was rated 4 stars by customers who have used Dawlance's products/services for 2 to 5 Years.
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Dawlance Pricing
Dawlance ROI & Value For Money
3.8/5
Dawlance has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Dawlance ROI
Dawlance's ROI score was rated highest by Other customers, and rated lowest by Male customers.
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Ranked Dawlance ROI the Highest
Ranked Dawlance ROI the Lowest
Dawlance ROI Score by Gender
Female customers rated Dawlance's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Dawlance ROI Score by Ethnicity
Dawlance's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dawlance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.3 | Other | 4.3 |
Dawlance ROI Score by Age
Dawlance's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Dawlance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Dawlance ROI Score by Usage
Dawlance's ROI score was rated 4.2 stars by customers who have used Dawlance's products/services for 2 to 5 Years.
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Dawlance Customer Satisfaction (CSAT)
Dawlance Customer Satisfaction (CSAT) Score
88 / 100
Dawlance has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
75%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dawlance Customer Satisfaction
Dawlance's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Dawlance's Customer Satisfaction.
Ranked Dawlance Customer Satisfaction the Highest
Ranked Dawlance Customer Satisfaction the Lowest
Dawlance Customer Satisfaction Score by Gender
Dawlance's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dawlance.
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Dawlance Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Dawlance's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dawlance.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Dawlance's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dawlance.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Dawlance Customer Satisfaction Score by Age
Dawlance's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Dawlance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Dawlance Customer Satisfaction Score by Usage
Dawlance's Customer Satisfaction score was rated 100 points by customers who have used Dawlance's products/services for 2 to 5 Years.
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Dawlance Customer Service
3.7/5
Dawlance has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Dawlance's Customer Service
Address
Dawlance Centre, Karachi, Virgin Islands (British)
Website
www.dawlance.com.pk
Quick Insights into Dawlance Customer Service
Dawlance's Customer Service score was rated highest by Male customers, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Dawlance's Customer Service score.
Ranked Dawlance Customer Service the Highest
Ranked Dawlance Customer Service the Lowest
Dawlance Customer Service Score by Gender
Male customers rated Dawlance's Customer Service score 0.4 stars higher than Female customers.
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Male
3.8/5
Female
3.4/5
Dawlance Customer Service Score by Ethnicity
Dawlance's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dawlance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.8 | Other | 3.8 |
Dawlance Customer Service Score by Age
Dawlance's Customer Service score was rated 3.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dawlance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
Dawlance Customer Service Score by Usage
Dawlance's Customer Service score was rated 3.4 stars by customers who have used Dawlance's products/services for 2 to 5 Years.
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Dawlance as an Employer
Consumer vs. Employees
Dawlance scored a 15 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Dawlance would recommend the brand to a friend. ENPS measures how likely Dawlance employees would recommend working at Dawlance to a friend.
Net Promoter Score
15
NPS Score
| 36% | Promoters |
|---|---|
| 43% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
