6
NPS
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Day Translations
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About Day Translations' Brand
We are a global translation company offering translation and interpretation services 24/7.
Brand at a Glance
89%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Day Translations NPS
Day Translations's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether Day Translations's customers would recommend using the product based on a scale of -100 to 100.
Day Translations Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
Day Translations NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -9 | Jul 2022 | -9 |
Sep 2022 -16 | Sep 2022 | -16 |
Nov 2022 -8 | Nov 2022 | -8 |
Jun 2023 -1 | Jun 2023 | -1 |
Dec 2023 7 | Dec 2023 | 7 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2026 6 | Mar 2026 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Day Translations NPS by Gender
Female customers rated Day Translations's NPS 150 points higher than Male customers.
Male
-50
Day Translations's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
100
Day Translations's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Day Translations NPS by Ethnicity
Day Translations's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Day Translations NPS by Age
Day Translations's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Day Translations NPS by Usage
Day Translations's NPS was rated the highest by customers who have used Day Translations's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Day Translations Customer Reviews
Out of the 3 Day Translations customer reviews 3 were positive and 0 were constructive. Day Translations customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Day Translations Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Day Translations users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Day Translations Customer Loyalty Score by Gender
Day Translations's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Day Translations Customer Loyalty Score by Ethnicity
Day Translations's Customer Loyalty score was rated 100% by both African American/Black and Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Day Translations.
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Day Translations Customer Loyalty Score by Age
Day Translations's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
Day Translations Customer Loyalty Score by Usage
Day Translations's Customer Loyalty score was rated 100% by customers who have used Day Translations's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Day Translations Customer Loyalty Score by Industry
Day Translations's Customer Loyalty score was rated 100% by Accounting industry customers.
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Day Translations Product Quality
3.5/5
Day Translations has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Day Translations Product Information
Day Translations’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Day Translations's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into Day Translations Product Quality
Day Translations's Product Quality score was rated highest by customers who have used Day Translations's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
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Ranked Day Translations Product Quality the Highest
Ranked Day Translations Product Quality the Lowest
Day Translations Product Quality Score by Gender
Female customers rated Day Translations's Product Quality score 2.6 stars higher than Male customers.
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Male
2.4/5
Female
5/5
Day Translations Product Quality Score by Ethnicity
Day Translations's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Day Translations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Day Translations Product Quality Score by Age
Day Translations's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Day Translations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 5 | 31-35 | 5 |
Day Translations Product Quality Score by Usage
Day Translations's Product Quality score was rated the highest by customers who have used Day Translations's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Day Translations Product Quality Score by Industry
Day Translations's Product Quality score was rated 2.4 stars by Accounting industry customers.
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Day Translations Pricing
Day Translations ROI & Value For Money
3.2/5
Day Translations has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Day Translations Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Day Translations ROI
Day Translations's ROI score was rated highest by customers who have used Day Translations's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
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Ranked Day Translations ROI the Highest
Ranked Day Translations ROI the Lowest
Day Translations ROI Score by Gender
Female customers rated Day Translations's ROI score 2.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Day Translations.
Male
2.4/5
Female
5/5
Day Translations ROI Score by Ethnicity
Day Translations's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Day Translations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Day Translations ROI Score by Age
Day Translations's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Day Translations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 5 | 31-35 | 5 |
Day Translations ROI Score by Usage
Day Translations's ROI score was rated the highest by customers who have used Day Translations's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Day Translations ROI Score by Industry
Day Translations's ROI score was rated 2.4 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Day Translations Customer Satisfaction (CSAT)
Day Translations Customer Satisfaction (CSAT) Score
57 / 100
Day Translations has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Day Translations Customer Satisfaction
Day Translations's Customer Satisfaction score was rated highest by customers who have used Day Translations's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Day Translations' Customer Satisfaction.
Ranked Day Translations Customer Satisfaction the Highest
Ranked Day Translations Customer Satisfaction the Lowest
Day Translations Customer Satisfaction Score by Gender
Female customers rated Day Translations's Customer Satisfaction score 75 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Day Translations.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Day Translations Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Day Translations' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Day Translations.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Asian or Pacific Islander
Day Translations' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Day Translations.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Day Translations Customer Satisfaction Score by Age
Day Translations's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Day Translations.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 31-35 | 100% |
Day Translations Customer Satisfaction Score by Usage
Day Translations's Customer Satisfaction score was rated the highest by customers who have used Day Translations's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Day Translations Customer Satisfaction Score by Industry
Day Translations's Customer Satisfaction score was rated 25 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Day Translations Customer Satisfaction Score by Industry",
"text": "Day Translations's Customer Satisfaction score was rated 25 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "max",
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}Day Translations Customer Service
3.5/5
Day Translations has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Day Translations's Customer Service
Address
477 Madison Avenue Floor 6, New York City, NY 10022
Website
https://www.daytranslations.com/
Phone Number
1-800-969-6853
Day Translations's Social Links
Quick Insights into Day Translations Customer Service
Day Translations's Customer Service score was rated highest by customers who have used Day Translations's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Day Translations' Customer Service score.
Ranked Day Translations Customer Service the Highest
Ranked Day Translations Customer Service the Lowest
Day Translations Customer Service Score by Gender
Female customers rated Day Translations's Customer Service score 2.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Day Translations.
Male
2.4/5
Female
5/5
Day Translations Customer Service Score by Ethnicity
Day Translations's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Day Translations.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Day Translations Customer Service Score by Age
Day Translations's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Day Translations.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 5 | 31-35 | 5 |
Day Translations Customer Service Score by Usage
Day Translations's Customer Service score was rated the highest by customers who have used Day Translations's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Day Translations Customer Service Score by Industry
Day Translations's Customer Service score was rated 2.4 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Day Translations as an Employer
4.8/5
Day Translations has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Day Translations scored a 6 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of Day Translations would recommend the brand to a friend. ENPS measures how likely Day Translations employees would recommend working at Day Translations to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 84% | Promoters |
|---|---|
| 10% | Passive |
| 6% | Detractors |
