36
NPS
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Dayton Freight
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About Dayton Freight's Brand
Dayton Freight Lines is a private LTL freight carrier.
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Dayton Freight NPS
Dayton Freight's Net Promoter Score (NPS) is a 36 with 61% Promoters, 14% Passives, and 25% Detractors. Net Promoter Score tracks whether Dayton Freight's customers would recommend using the product based on a scale of -100 to 100.
Dayton Freight Overall NPS
| 61% | Promoters |
|---|---|
| 14% | Passives |
| 25% | Detractors |
Dayton Freight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 46 | Oct 2023 | 46 |
Dec 2023 37 | Dec 2023 | 37 |
Jan 2024 40 | Jan 2024 | 40 |
Feb 2024 39 | Feb 2024 | 39 |
Mar 2024 42 | Mar 2024 | 42 |
Aug 2024 35 | Aug 2024 | 35 |
Sep 2024 34 | Sep 2024 | 34 |
Oct 2024 37 | Oct 2024 | 37 |
Jan 2025 30 | Jan 2025 | 30 |
May 2025 33 | May 2025 | 33 |
Jun 2025 30 | Jun 2025 | 30 |
Oct 2025 35 | Oct 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dayton Freight NPS by Gender
Dayton Freight's NPS was rated 17 by Male customers on Comparably.
Male
17
Dayton Freight's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Dayton Freight's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dayton Freight NPS by Ethnicity
Dayton Freight's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Dayton Freight NPS by Usage
Dayton Freight's NPS was rated -67 points by customers who have used Dayton Freight's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Dayton Freight Customer Reviews
Out of the 3 Dayton Freight customer reviews 2 were positive and 1 was constructive. Dayton Freight customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Dayton Freight Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Dayton Freight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dayton Freight Customer Loyalty Score by Gender
Dayton Freight's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Dayton Freight Customer Loyalty Score by Ethnicity
Dayton Freight's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dayton Freight.
55
out of 100
Caucasian
Dayton Freight Customer Loyalty Score by Usage
Dayton Freight's Customer Loyalty score was rated 10% by customers who have used Dayton Freight's products/services for Less than 1 Year.
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Dayton Freight Product Quality
3.7/5
Dayton Freight has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Dayton Freight Product Information
Dayton Freight’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.daytonfreight.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into Dayton Freight Product Quality
Dayton Freight's Product Quality score was rated highest by Male customers.
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Ranked Dayton Freight Product Quality the Highest
Dayton Freight Product Quality Score by Gender
Dayton Freight's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dayton Freight.
Male
3.5/5
Female
N/A
Dayton Freight Product Quality Score by Ethnicity
Dayton Freight's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dayton Freight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Dayton Freight Product Quality Score by Usage
Dayton Freight's Product Quality score was rated 1.6 stars by customers who have used Dayton Freight's products/services for Less than 1 Year.
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Dayton Freight Pricing
Dayton Freight ROI & Value For Money
3.5/5
Dayton Freight has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Dayton Freight ROI
Dayton Freight's ROI score was rated highest by Male customers.
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Ranked Dayton Freight ROI the Highest
Dayton Freight ROI Score by Gender
Dayton Freight's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Dayton Freight ROI Score by Ethnicity
Dayton Freight's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dayton Freight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Dayton Freight ROI Score by Usage
Dayton Freight's ROI score was rated 1.5 stars by customers who have used Dayton Freight's products/services for Less than 1 Year.
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Dayton Freight Customer Satisfaction (CSAT)
Dayton Freight Customer Satisfaction (CSAT) Score
63 / 100
Dayton Freight has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
21%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dayton Freight Customer Satisfaction
Dayton Freight's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Dayton Freight Customer Satisfaction the Highest
Dayton Freight Customer Satisfaction Score by Gender
Dayton Freight's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Dayton Freight Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dayton Freight's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dayton Freight.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Dayton Freight Customer Satisfaction Score by Usage
Dayton Freight's Customer Satisfaction score was rated 0 points by customers who have used Dayton Freight's products/services for Less than 1 Year.
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Dayton Freight Customer Service
3.6/5
Dayton Freight has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Dayton Freight's Customer Service
Address
Dayton, OH
Website
www.daytonfreight.com
Quick Insights into Dayton Freight Customer Service
Dayton Freight's Customer Service score was rated highest by Male customers.
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Ranked Dayton Freight Customer Service the Highest
Dayton Freight Customer Service Score by Gender
Dayton Freight's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Dayton Freight Customer Service Score by Ethnicity
Dayton Freight's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dayton Freight.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Dayton Freight Customer Service Score by Usage
Dayton Freight's Customer Service score was rated 2 stars by customers who have used Dayton Freight's products/services for Less than 1 Year.
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Dayton Freight as an Employer
4.3/5
Dayton Freight has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Dayton Freight scored a 36 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Dayton Freight would recommend the brand to a friend. ENPS measures how likely Dayton Freight employees would recommend working at Dayton Freight to a friend.
Net Promoter Score
36
NPS Score
| 61% | Promoters |
|---|---|
| 14% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
