-13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
DB Schenker
Marketing or Exec? Claim Your Free Account
About DB Schenker's Brand
Provider of freight management and contract logistics services. The company provides supply chain management, air and ocean freight management and land transportation services.
Brand at a Glance
82%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
DB Schenker NPS
DB Schenker's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether DB Schenker's customers would recommend using the product based on a scale of -100 to 100.
DB Schenker Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
DB Schenker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 50 | Jan 2021 | 50 |
Mar 2021 66 | Mar 2021 | 66 |
Mar 2023 25 | Mar 2023 | 25 |
Apr 2023 -17 | Apr 2023 | -17 |
Nov 2023 -37 | Nov 2023 | -37 |
Apr 2024 -44 | Apr 2024 | -44 |
May 2024 -30 | May 2024 | -30 |
Sep 2024 -41 | Sep 2024 | -41 |
Mar 2025 -32 | Mar 2025 | -32 |
May 2025 -29 | May 2025 | -29 |
Sep 2025 -20 | Sep 2025 | -20 |
Nov 2025 -13 | Nov 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DB Schenker NPS by Gender
Male customers rated DB Schenker's NPS 9 points higher than Female customers.
Male
34
DB Schenker's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
25
DB Schenker's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
DB Schenker NPS by Usage
DB Schenker's NPS was rated 0 points by customers who have used DB Schenker's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
DB Schenker Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of DB Schenker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DB Schenker Customer Loyalty Score by Gender
Female customers rated DB Schenker's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DB Schenker.
Male
70%
Yes
Female
78%
Yes
DB Schenker Customer Loyalty Score by Usage
DB Schenker's Customer Loyalty score was rated 64% by customers who have used DB Schenker's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DB Schenker Product Quality
3.5/5
DB Schenker has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DB Schenker's overall Product Quality score rated by its users and customers.
DB Schenker Product Information
DB Schenker’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.dbschenker.com
- Company Size
- 10,000+ Employees
Quick Insights into DB Schenker Product Quality
DB Schenker's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked DB Schenker's Product Quality.
Ranked DB Schenker Product Quality the Highest
Ranked DB Schenker Product Quality the Lowest
DB Schenker Product Quality Score by Gender
Male customers rated DB Schenker's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DB Schenker.
Male
3.5/5
Female
3.2/5
DB Schenker Product Quality Score by Usage
DB Schenker's Product Quality score was rated 2.7 stars by customers who have used DB Schenker's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
DB Schenker Pricing
DB Schenker ROI & Value For Money
3.5/5
DB Schenker has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DB Schenker's overall ROI score rated by its users and customers.
Quick Insights into DB Schenker ROI
DB Schenker's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked DB Schenker's ROI score.
Ranked DB Schenker ROI the Highest
Ranked DB Schenker ROI the Lowest
DB Schenker ROI Score by Gender
Male customers rated DB Schenker's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DB Schenker.
Male
3.8/5
Female
3.4/5
DB Schenker ROI Score by Usage
DB Schenker's ROI score was rated 3.2 stars by customers who have used DB Schenker's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
DB Schenker Customer Satisfaction (CSAT)
DB Schenker Customer Satisfaction (CSAT) Score
80 / 100
DB Schenker has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DB Schenker Customer Service
3.5/5
DB Schenker has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DB Schenker's overall Customer Service score rated by its users and customers.
About DB Schenker's Customer Service
Address
, Essen, 45128
Website
www.dbschenker.com
Quick Insights into DB Schenker Customer Service
DB Schenker's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked DB Schenker's Customer Service score.
Ranked DB Schenker Customer Service the Highest
Ranked DB Schenker Customer Service the Lowest
DB Schenker Customer Service Score by Gender
Female customers rated DB Schenker's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DB Schenker.
Male
3.5/5
Female
3.6/5
DB Schenker Customer Service Score by Usage
DB Schenker's Customer Service score was rated 3.1 stars by customers who have used DB Schenker's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
DB Schenker as an Employer
4.6/5
DB Schenker has a 4.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
DB Schenker scored a -13 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of DB Schenker would recommend the brand to a friend. ENPS measures how likely DB Schenker employees would recommend working at DB Schenker to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
