18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
DBS
Marketing or Exec? Claim Your Free Account
About DBS' Brand
Diagnostic BioSystems engaged in providing anatomic pathology reagents and systems to improve the practice of pathology.
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
DBS NPS
DBS's Net Promoter Score (NPS) is a 18 with 43% Promoters, 32% Passives, and 25% Detractors. Net Promoter Score tracks whether DBS's customers would recommend using the product based on a scale of -100 to 100.
DBS Overall NPS
| 43% | Promoters |
|---|---|
| 32% | Passives |
| 25% | Detractors |
DBS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 50 | Jan 2023 | 50 |
Feb 2023 41 | Feb 2023 | 41 |
Mar 2023 36 | Mar 2023 | 36 |
Apr 2023 27 | Apr 2023 | 27 |
May 2023 12 | May 2023 | 12 |
Jul 2023 11 | Jul 2023 | 11 |
Aug 2023 11 | Aug 2023 | 11 |
Oct 2023 5 | Oct 2023 | 5 |
Jan 2024 12 | Jan 2024 | 12 |
Feb 2024 15 | Feb 2024 | 15 |
Mar 2024 18 | Mar 2024 | 18 |
Oct 2025 17 | Oct 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DBS NPS by Gender
DBS's NPS was rated 20 by Female customers on Comparably.
Female
20
DBS's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Male
N/A
DBS's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
DBS NPS by Ethnicity
DBS's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
DBS Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of DBS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DBS Customer Loyalty Score by Gender
DBS's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DBS.
Female
64%
Yes
Male
N/A
Yes
DBS Customer Loyalty Score by Ethnicity
DBS's Customer Loyalty score was rated 64% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DBS.
64
out of 100
Asian or Pacific Islander
DBS Product Quality
3.8/5
DBS has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock DBS' overall Product Quality score rated by its users and customers.
DBS Product Information
DBS’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://dbiosys.com/
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Quick Insights into DBS Product Quality
DBS's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked DBS' Product Quality.
Ranked DBS Product Quality the Highest
DBS Product Quality Score by Gender
DBS's Product Quality score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DBS.
Female
3.4/5
Male
N/A
DBS Product Quality Score by Ethnicity
DBS's Product Quality score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DBS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
DBS Pricing
DBS ROI & Value For Money
3.8/5
DBS has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock DBS' overall ROI score rated by its users and customers.
Quick Insights into DBS ROI
DBS's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked DBS' ROI score.
Ranked DBS ROI the Highest
DBS ROI Score by Gender
DBS's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DBS.
Female
3.6/5
Male
N/A
DBS ROI Score by Ethnicity
DBS's ROI score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DBS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
DBS Customer Satisfaction (CSAT)
DBS Customer Satisfaction (CSAT) Score
74 / 100
DBS has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
47%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DBS Customer Service
3.8/5
DBS has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock DBS' overall Customer Service score rated by its users and customers.
About DBS's Customer Service
Address
Pleasanton, CA United States of America
Website
http://dbiosys.com/
Quick Insights into DBS Customer Service
DBS's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked DBS' Customer Service score.
Ranked DBS Customer Service the Highest
DBS Customer Service Score by Gender
DBS's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DBS.
Female
4.1/5
Male
N/A
DBS Customer Service Score by Ethnicity
DBS's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DBS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
DBS as an Employer
3.2/5
DBS has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DBS scored a 18 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of DBS would recommend the brand to a friend. ENPS measures how likely DBS employees would recommend working at DBS to a friend.
Net Promoter Score
18
NPS Score
| 43% | Promoters |
|---|---|
| 32% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
