-100
NPS
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DCKAP
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About DCKAP's Brand
DCKAP is an Enterprise ecommerce Solutions provider, specializing in building successful ecommerce store fronts in Magento.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
DCKAP NPS
DCKAP's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DCKAP's customers would recommend using the product based on a scale of -100 to 100.
DCKAP Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DCKAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DCKAP Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DCKAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DCKAP Product Quality
2.5/5
DCKAP has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DCKAP's overall Product Quality score rated by its users and customers.
DCKAP Product Information
DCKAP’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.dckap.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
DCKAP Pricing
DCKAP ROI & Value For Money
3.5/5
DCKAP has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DCKAP's overall ROI score rated by its users and customers.
DCKAP Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DCKAP Customer Service
3/5
DCKAP has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock DCKAP's overall Customer Service score rated by its users and customers.
About DCKAP's Customer Service
Address
1901 E Palm Valley Blvd Suite 109, Round Rock, TX 78664
Website
https://www.dckap.com
Phone Number
(877) 872-3252
