100
NPS
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Brand Page
DCM Shriram
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About DCM Shriram's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
DCM Shriram NPS
DCM Shriram's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether DCM Shriram's customers would recommend using the product based on a scale of -100 to 100.
DCM Shriram Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
DCM Shriram NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DCM Shriram Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DCM Shriram users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DCM Shriram Product Quality
5/5
DCM Shriram has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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DCM Shriram Product Information
DCM Shriram’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- dcmshriram.com
- Company Size
- 1,001-5,000 Employees
DCM Shriram Pricing
DCM Shriram ROI & Value For Money
4.5/5
DCM Shriram has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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DCM Shriram Customer Satisfaction (CSAT)
DCM Shriram Customer Satisfaction (CSAT) Score
100 / 100
DCM Shriram has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DCM Shriram Customer Service
4.5/5
DCM Shriram has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About DCM Shriram's Customer Service
Address
1st Floor, Kanchenjunga Building,, New Delhi, 110001
Website
dcmshriram.com
Phone Number
7
