12
NPS
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DCS Corp
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About DCS Corp's Brand
DCS Corp creates innovative technology solutions for their customers in the national security sector.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
2.9/5
Customer Service
DCS Corp NPS
DCS Corp's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether DCS Corp's customers would recommend using the product based on a scale of -100 to 100.
DCS Corp Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
DCS Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Jun 2021 -33 | Jun 2021 | -33 |
Aug 2021 0 | Aug 2021 | 0 |
Oct 2021 20 | Oct 2021 | 20 |
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 -15 | Nov 2023 | -15 |
Feb 2025 0 | Feb 2025 | 0 |
Jul 2025 11 | Jul 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DCS Corp Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of DCS Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DCS Corp Product Quality
3.3/5
DCS Corp has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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DCS Corp Product Information
DCS Corp’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.dcscorp.com
- Company Size
- 1,001-5,000 Employees
DCS Corp Pricing
DCS Corp ROI & Value For Money
3.5/5
DCS Corp has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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DCS Corp Customer Satisfaction (CSAT)
DCS Corp Customer Satisfaction (CSAT) Score
75 / 100
DCS Corp has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DCS Corp Customer Service
2.9/5
DCS Corp has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About DCS Corp's Customer Service
Address
Alexandria, VA
Website
http://www.dcscorp.com
Phone Number
5712276001
DCS Corp as an Employer
4.3/5
DCS Corp has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DCS Corp scored a 12 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of DCS Corp would recommend the brand to a friend. ENPS measures how likely DCS Corp employees would recommend working at DCS Corp to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 55% | Promoters |
|---|---|
| 35% | Passive |
| 10% | Detractors |
