67
NPS
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De La Rue
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About De La Rue's Brand
De La Rue is a trusted partner of governments, central banks, issuing authorities and commercial organisations around the world.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
De La Rue NPS
De La Rue's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether De La Rue's customers would recommend using the product based on a scale of -100 to 100.
De La Rue Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
De La Rue NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 66 | Jan 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
De La Rue Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of De La Rue users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
De La Rue Product Quality
5/5
De La Rue has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock De La Rue's overall Product Quality score rated by its users and customers.
De La Rue Product Information
De La Rue’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.delarue.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Paper and Forest Products
Agriculture & Farming
De La Rue Pricing
De La Rue ROI & Value For Money
4.7/5
De La Rue has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock De La Rue's overall ROI score rated by its users and customers.
De La Rue Customer Satisfaction (CSAT)
De La Rue Customer Satisfaction (CSAT) Score
100 / 100
De La Rue has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
De La Rue Customer Service
5/5
De La Rue has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock De La Rue's overall Customer Service score rated by its users and customers.
About De La Rue's Customer Service
Address
De La Rue House, Jays Close, Viables, Hampshire, TN RG22 4BS United Kingdom
Website
http://www.delarue.com/
Phone Number
+44 1256 605000
De La Rue as an Employer
2.9/5
De La Rue has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
De La Rue scored a 67 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of De La Rue would recommend the brand to a friend. ENPS measures how likely De La Rue employees would recommend working at De La Rue to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
