17
NPS
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Dealer.com
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About Dealer.com's Brand
Dealer.com is a provider of a streamlined and intuitive solution for managing dealership marketing and operations.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Dealer.com NPS
Dealer.com's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Dealer.com's customers would recommend using the product based on a scale of -100 to 100.
Dealer.com Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Dealer.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
Jun 2021 16 | Jun 2021 | 16 |
Apr 2023 17 | Apr 2023 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dealer.com NPS by Usage
Dealer.com's NPS was rated the highest by customers who have used Dealer.com's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 10 | 5 to 10 Years | 10 |
Dealer.com Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Dealer.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dealer.com Product Quality
3.5/5
Dealer.com has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Dealer.com Product Information
Dealer.com serves markets in the United States. Dealer.com supports Web and Android devices and offers products for small and medium sized businesses.
Dealer.com’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Dealer.com's product the highest.
- Website
- http://www.dealer.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Business Services
SaaS
Languages Supported
English
Product Type
Online Marketing Software
Automotive Software
Quick Insights into Dealer.com Product Quality
Dealer.com's Product Quality score was rated highest by customers from the Automotive and Transportation industry.
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Ranked Dealer.com Product Quality the Highest
Dealer.com Product Quality Score by Usage
Dealer.com's Product Quality score was rated 4.3 stars by customers who have used Dealer.com's products/services for 5 to 10 Years.
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Dealer.com Product Quality Score by Industry
Dealer.com's Product Quality score was rated 4.4 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Dealer.com Pricing
Dealer.com ROI & Value For Money
3.3/5
Dealer.com has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Dealer.com's overall ROI score rated by its users and customers.
Dealer.com Pricing Plans
Dealer.com has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Who Uses Dealer.com?
Small Businesses
Medium Businesses
Quick Insights into Dealer.com ROI
Dealer.com's ROI score was rated highest by customers from the Automotive and Transportation industry.
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Ranked Dealer.com ROI the Highest
Dealer.com ROI Score by Industry
Dealer.com's ROI score was rated 4.1 stars by Automotive and Transportation industry customers.
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Dealer.com Customer Satisfaction (CSAT)
Dealer.com Customer Satisfaction (CSAT) Score
100 / 100
Dealer.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dealer.com Customer Service
3/5
Dealer.com has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Dealer.com's Customer Service
Address
1 Howard St, Burlington, VT 05401
Website
http://www.dealer.com/
Phone Number
(888) 894-8989
Dealer.com as an Employer
Consumer vs. Employees
Dealer.com scored a 17 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Dealer.com would recommend the brand to a friend. ENPS measures how likely Dealer.com employees would recommend working at Dealer.com to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 27% | Promoters |
|---|---|
| 37% | Passive |
| 36% | Detractors |
