11
NPS
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Dealer Inspire
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About Dealer Inspire's Brand
Dealer Inspire provides websites, live chat and online shopping solutions for the automotive industry.
Brand at a Glance
71%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
Dealer Inspire NPS
Dealer Inspire's Net Promoter Score (NPS) is a 11 with 53% Promoters, 5% Passives, and 42% Detractors. Net Promoter Score tracks whether Dealer Inspire's customers would recommend using the product based on a scale of -100 to 100.
Dealer Inspire Overall NPS
| 53% | Promoters |
|---|---|
| 5% | Passives |
| 42% | Detractors |
Dealer Inspire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 75 | Sep 2021 | 75 |
Nov 2021 40 | Nov 2021 | 40 |
Dec 2021 17 | Dec 2021 | 17 |
Feb 2022 37 | Feb 2022 | 37 |
May 2022 44 | May 2022 | 44 |
Jun 2022 30 | Jun 2022 | 30 |
Sep 2022 25 | Sep 2022 | 25 |
Dec 2022 22 | Dec 2022 | 22 |
Apr 2023 19 | Apr 2023 | 19 |
Sep 2023 10 | Sep 2023 | 10 |
Jan 2024 16 | Jan 2024 | 16 |
Nov 2024 10 | Nov 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dealer Inspire NPS by Gender
Dealer Inspire's NPS was rated 50 by Male customers on Comparably.
Male
50
Dealer Inspire's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Dealer Inspire's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dealer Inspire Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Dealer Inspire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dealer Inspire Customer Loyalty Score by Gender
Dealer Inspire's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dealer Inspire.
Male
78%
Yes
Female
N/A
Yes
Dealer Inspire Product Quality
3.5/5
Dealer Inspire has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Dealer Inspire Product Information
Dealer Inspire’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.dealerinspire.com
- Company Size
- 201-500 Employees
Industry
Automotive and Transportation
Quick Insights into Dealer Inspire Product Quality
Dealer Inspire's Product Quality score was rated highest by Male customers.
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Ranked Dealer Inspire Product Quality the Highest
Dealer Inspire Product Quality Score by Gender
Dealer Inspire's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dealer Inspire.
Male
3.6/5
Female
N/A
Dealer Inspire Pricing
Dealer Inspire ROI & Value For Money
3.1/5
Dealer Inspire has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Dealer Inspire ROI
Dealer Inspire's ROI score was rated highest by Male customers.
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Ranked Dealer Inspire ROI the Highest
Dealer Inspire ROI Score by Gender
Dealer Inspire's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Dealer Inspire Customer Satisfaction (CSAT)
Dealer Inspire Customer Satisfaction (CSAT) Score
54 / 100
Dealer Inspire has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
16%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dealer Inspire Customer Service
3.4/5
Dealer Inspire has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Dealer Inspire's Customer Service
Address
1864 High Grove Lane, Suite 100, Naperville, IL 60540
Website
http://www.dealerinspire.com
Phone Number
855-DLR-INSPIRE
Quick Insights into Dealer Inspire Customer Service
Dealer Inspire's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dealer Inspire's Customer Service score.
Ranked Dealer Inspire Customer Service the Highest
Dealer Inspire Customer Service Score by Gender
Dealer Inspire's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dealer Inspire.
Male
3.7/5
Female
N/A
Dealer Inspire as an Employer
4.2/5
Dealer Inspire has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Dealer Inspire scored a 11 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Dealer Inspire would recommend the brand to a friend. ENPS measures how likely Dealer Inspire employees would recommend working at Dealer Inspire to a friend.
Net Promoter Score
11
NPS Score
| 53% | Promoters |
|---|---|
| 5% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
