-13
NPS
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Brand Page
DealerOn
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About DealerOn's Brand
Car dealers using DealerOn’s websites and marketing services generate more leads and sell more cars than ever before.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
DealerOn NPS
DealerOn's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether DealerOn's customers would recommend using the product based on a scale of -100 to 100.
DealerOn Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
DealerOn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Apr 2023 0 | Apr 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Dec 2023 -17 | Dec 2023 | -17 |
Mar 2024 -29 | Mar 2024 | -29 |
Nov 2024 -13 | Nov 2024 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DealerOn Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of DealerOn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DealerOn Product Quality
3.4/5
DealerOn has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock DealerOn's overall Product Quality score rated by its users and customers.
DealerOn Product Information
DealerOn’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.dealeron.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
DealerOn Pricing
DealerOn ROI & Value For Money
3.3/5
DealerOn has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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DealerOn Customer Satisfaction (CSAT)
DealerOn Customer Satisfaction (CSAT) Score
51 / 100
DealerOn has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
11%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DealerOn Customer Service
3.3/5
DealerOn has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock DealerOn's overall Customer Service score rated by its users and customers.
About DealerOn's Customer Service
Address
7361 Calhoun Pl, Derwood, MD
Website
http://www.dealeron.com/
Phone Number
877-543-4200
DealerOn as an Employer
2.6/5
DealerOn has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
DealerOn scored a -13 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of DealerOn would recommend the brand to a friend. ENPS measures how likely DealerOn employees would recommend working at DealerOn to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 14% | Promoters |
|---|---|
| 34% | Passive |
| 52% | Detractors |
