-34
NPS
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DealerSocket
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About DealerSocket's Brand
DealerSocket is an industry leading automotive software company.
Brand at a Glance
87%
Customer Loyalty
3.1/5
Product Quality
2/5
Pricing
2/5
Customer Service
DealerSocket NPS
DealerSocket's Net Promoter Score (NPS) is a -34 with 27% Promoters, 12% Passives, and 61% Detractors. Net Promoter Score tracks whether DealerSocket's customers would recommend using the product based on a scale of -100 to 100.
DealerSocket Overall NPS
| 27% | Promoters |
|---|---|
| 12% | Passives |
| 61% | Detractors |
DealerSocket NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -8 | Nov 2022 | -8 |
Jan 2023 -11 | Jan 2023 | -11 |
Feb 2023 -13 | Feb 2023 | -13 |
Mar 2023 -18 | Mar 2023 | -18 |
Jun 2023 -21 | Jun 2023 | -21 |
Dec 2023 -23 | Dec 2023 | -23 |
Jan 2024 -26 | Jan 2024 | -26 |
Jul 2024 -28 | Jul 2024 | -28 |
Dec 2024 -30 | Dec 2024 | -30 |
Feb 2025 -31 | Feb 2025 | -31 |
Jun 2025 -33 | Jun 2025 | -33 |
Nov 2025 -35 | Nov 2025 | -35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DealerSocket NPS by Gender
DealerSocket's NPS was rated -100 by Male customers on Comparably.
Male
-100
DealerSocket's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
DealerSocket's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DealerSocket NPS by Ethnicity
DealerSocket's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
DealerSocket NPS by Age
DealerSocket's NPS was rated -100 points by customers ages 41-45 on Comparably.
DealerSocket NPS by Usage
DealerSocket's NPS was rated the highest by customers who have used DealerSocket's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 6 | Less than 1 Year | 6 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -100 | Over 10 Years | -100 |
DealerSocket Customer Reviews
Out of the 4 DealerSocket customer reviews 0 were positive and 4 were constructive. DealerSocket customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
DealerSocket Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of DealerSocket users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DealerSocket Customer Loyalty Score by Gender
DealerSocket's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
DealerSocket Customer Loyalty Score by Ethnicity
DealerSocket's Customer Loyalty score was rated 90% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DealerSocket.
90
out of 100
Caucasian
DealerSocket Customer Loyalty Score by Age
DealerSocket's Customer Loyalty score was rated 64% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DealerSocket.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 64% | 41-45 | 64% |
DealerSocket Customer Loyalty Score by Usage
DealerSocket's Customer Loyalty score was rated the highest by customers who have used DealerSocket's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DealerSocket Customer Loyalty Score by Industry
DealerSocket's Customer Loyalty score was rated 91% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
DealerSocket Product Quality
3.1/5
DealerSocket has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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DealerSocket Product Information
DealerSocket serves markets in the United States. DealerSocket supports Web devices and offers products for small and medium sized businesses.
DealerSocket’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated DealerSocket's product the highest. Reviewers from the Retail industry rated DealerSocket the lowest at 1.5.
- Website
- http://dealersocket.com
- Company Size
- 1,001-5,000 Employees
Industry
Analytics
Business Services
Languages Supported
English
Quick Insights into DealerSocket Product Quality
DealerSocket's Product Quality score was rated highest by customers who have used DealerSocket's products/services for 1 to 2 Years, and rated lowest by customers from the Retail industry.
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Ranked DealerSocket Product Quality the Highest
Ranked DealerSocket Product Quality the Lowest
DealerSocket Product Quality Score by Gender
DealerSocket's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DealerSocket.
Male
1.5/5
Female
N/A
DealerSocket Product Quality Score by Ethnicity
DealerSocket's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DealerSocket.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
DealerSocket Product Quality Score by Age
DealerSocket's Product Quality score was rated 1.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DealerSocket.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
DealerSocket Product Quality Score by Usage
DealerSocket's Product Quality score was rated the highest by customers who have used DealerSocket's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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DealerSocket Product Quality Score by Industry
DealerSocket's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.
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DealerSocket Pricing
DealerSocket ROI & Value For Money
2/5
DealerSocket has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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DealerSocket Pricing Plans
DealerSocket has a pricing structure that accommodates small and medium businesses. Starting from $99/month, DealerSocket uses a subscription model. For the users that are not ready to commit yet, DealerSocket also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Who Uses DealerSocket?
Small Businesses
Medium Businesses
Quick Insights into DealerSocket ROI
DealerSocket's ROI score was rated highest by customers who have used DealerSocket's products/services for 2 to 5 Years, and rated lowest by customers who have used DealerSocket's products/services for Over 10 Years.
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Ranked DealerSocket ROI the Highest
Ranked DealerSocket ROI the Lowest
DealerSocket ROI Score by Gender
DealerSocket's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DealerSocket.
Male
1.5/5
Female
N/A
DealerSocket ROI Score by Ethnicity
DealerSocket's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DealerSocket.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
DealerSocket ROI Score by Age
DealerSocket's ROI score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DealerSocket.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
DealerSocket ROI Score by Usage
DealerSocket's ROI score was rated the highest by customers who have used DealerSocket's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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DealerSocket ROI Score by Industry
DealerSocket's ROI score was rated 1.7 stars by Automotive and Transportation industry customers.
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DealerSocket Customer Satisfaction (CSAT)
DealerSocket Customer Satisfaction (CSAT) Score
17 / 100
DealerSocket has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
6%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
17%
Very Dissatisfied
61%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DealerSocket Customer Satisfaction
DealerSocket's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used DealerSocket's products/services for Over 10 Years.
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Ranked DealerSocket Customer Satisfaction the Highest
Ranked DealerSocket Customer Satisfaction the Lowest
DealerSocket Customer Satisfaction Score by Gender
DealerSocket's Customer Satisfaction score was rated 9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DealerSocket.
9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 82% |
DealerSocket Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DealerSocket's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DealerSocket.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
DealerSocket Customer Satisfaction Score by Age
DealerSocket's Customer Satisfaction score was rated 20 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DealerSocket.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 20% |
DealerSocket Customer Satisfaction Score by Usage
DealerSocket's Customer Satisfaction score was rated 0 points by customers who have used DealerSocket's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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DealerSocket Customer Satisfaction Score by Industry
DealerSocket's Customer Satisfaction score was rated 0 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "DealerSocket Customer Satisfaction Score by Industry",
"text": "DealerSocket's Customer Satisfaction score was rated 0 points by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "DealerSocket's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}DealerSocket Customer Service
2/5
DealerSocket has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About DealerSocket's Customer Service
Address
100 Avenida La Pata, PO Box 74866, San Clemente, CA
Website
http://dealersocket.com
Phone Number
4698286325
Quick Insights into DealerSocket Customer Service
DealerSocket's Customer Service score was rated highest by customers who have used DealerSocket's products/services for 2 to 5 Years, and rated lowest by customers who have used DealerSocket's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked DealerSocket's Customer Service score.
Ranked DealerSocket Customer Service the Highest
Ranked DealerSocket Customer Service the Lowest
DealerSocket Customer Service Score by Gender
DealerSocket's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DealerSocket.
Male
1.5/5
Female
N/A
DealerSocket Customer Service Score by Ethnicity
DealerSocket's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DealerSocket.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
DealerSocket Customer Service Score by Age
DealerSocket's Customer Service score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DealerSocket.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
DealerSocket Customer Service Score by Usage
DealerSocket's Customer Service score was rated 1.5 stars by customers who have used DealerSocket's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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DealerSocket Customer Service Score by Industry
DealerSocket's Customer Service score was rated 1.5 stars by Automotive and Transportation industry customers.
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DealerSocket as an Employer
2.6/5
DealerSocket has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
DealerSocket scored a -34 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of DealerSocket would recommend the brand to a friend. ENPS measures how likely DealerSocket employees would recommend working at DealerSocket to a friend.
Net Promoter Score
-34
NPS Score
| 27% | Promoters |
|---|---|
| 12% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 22% | Promoters |
|---|---|
| 17% | Passive |
| 61% | Detractors |
