32
NPS
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Brand Page
DealRoom
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About DealRoom's Brand
DealRoom serves investment banking, private equity, and corporate development professionals to more efficiently manage complex transactions.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
DealRoom NPS
DealRoom's Net Promoter Score (NPS) is a 32 with 59% Promoters, 14% Passives, and 27% Detractors. Net Promoter Score tracks whether DealRoom's customers would recommend using the product based on a scale of -100 to 100.
DealRoom Overall NPS
| 59% | Promoters |
|---|---|
| 14% | Passives |
| 27% | Detractors |
DealRoom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 31 | Aug 2020 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DealRoom NPS by Usage
DealRoom's NPS was rated 37 points by customers who have used DealRoom's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
DealRoom Product Quality
4.4/5
DealRoom has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock DealRoom's overall Product Quality score rated by its users and customers.
DealRoom Product Information
DealRoom serves markets in the United States, Australia, and Canada. DealRoom supports Web devices and offers products for small, medium, and large sized businesses.
DealRoom’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.dealroom.net
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Virtual Data Room Software
DealRoom Pricing
DealRoom ROI & Value For Money
4.4/5
DealRoom has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock DealRoom's overall ROI score rated by its users and customers.
DealRoom Pricing Plans
DealRoom has a pricing structure that accommodates small, medium, and large businesses. Starting from $250/month, DealRoom uses a subscription model and offers the following: Enterprise: contact DealRoom for pricing information..
Who Uses DealRoom?
Small Businesses
Medium Businesses
Large Enterprises
DealRoom Customer Service
5/5
DealRoom has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DealRoom's overall Customer Service score rated by its users and customers.
About DealRoom's Customer Service
Address
123 West Madison Street, Chicago, IL 60602
Website
http://www.dealroom.net
Consumer vs. Employees
DealRoom scored a 32 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of DealRoom would recommend the brand to a friend. ENPS measures how likely DealRoom employees would recommend working at DealRoom to a friend.
Net Promoter Score
32
NPS Score
| 59% | Promoters |
|---|---|
| 14% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
