9
NPS
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Dechert LLP
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About Dechert LLP's Brand
Global specialist law firm delivering practical commercial insight and judgment for our clients’ most important matters.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Dechert LLP CMO
Dechert LLP NPS
Dechert LLP's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Dechert LLP's customers would recommend using the product based on a scale of -100 to 100.
Dechert LLP Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Dechert LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 20 | Sep 2022 | 20 |
Jan 2023 0 | Jan 2023 | 0 |
Jul 2023 15 | Jul 2023 | 15 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 9 | Jan 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dechert LLP Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Dechert LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dechert LLP Product Quality
3.8/5
Dechert LLP has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Dechert LLP's overall Product Quality score rated by its users and customers.
Dechert LLP Product Information
Dechert LLP’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.dechert.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Dechert LLP Pricing
Dechert LLP ROI & Value For Money
3.9/5
Dechert LLP has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Dechert LLP Customer Satisfaction (CSAT)
Dechert LLP Customer Satisfaction (CSAT) Score
57 / 100
Dechert LLP has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
15%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dechert LLP Customer Service
3.9/5
Dechert LLP has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Dechert LLP's Customer Service
Address
Philadelphia, PA
Website
http://www.dechert.com/
Phone Number
215-994-4000
Dechert LLP as an Employer
4.3/5
Dechert LLP has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dechert LLP scored a 9 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Dechert LLP would recommend the brand to a friend. ENPS measures how likely Dechert LLP employees would recommend working at Dechert LLP to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
