0
NPS
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Brand Page
Decision Resources Group
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About Decision Resources Group's Brand
Decision Resources Group offers high-value information and insights on important sectors of the healthcare industry.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Decision Resources Group NPS
Decision Resources Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Decision Resources Group's customers would recommend using the product based on a scale of -100 to 100.
Decision Resources Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Decision Resources Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Decision Resources Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Decision Resources Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Decision Resources Group Product Quality
2.5/5
Decision Resources Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Decision Resources Group's overall Product Quality score rated by its users and customers.
Decision Resources Group Product Information
Decision Resources Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Decision Resources Group Pricing
Decision Resources Group ROI & Value For Money
4/5
Decision Resources Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Decision Resources Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Decision Resources Group Customer Service
4/5
Decision Resources Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Decision Resources Group's Customer Service
Address
8 New England Executive Park, Burlington, MA
Website
http://decisionresourcesgroup.com
Phone Number
781-993-2500
Decision Resources Group as an Employer
3.8/5
Decision Resources Group has a 3.8/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Decision Resources Group
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Decision Resources Group scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Decision Resources Group would recommend the brand to a friend. ENPS measures how likely Decision Resources Group employees would recommend working at Decision Resources Group to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
