-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
DecisionOne
Marketing or Exec? Claim Your Free Account
About DecisionOne's Brand
DecisionOne is a premier partner to IT solutions providers -- delivering reliable, low-cost maintenance and support solutions.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
DecisionOne NPS
DecisionOne's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DecisionOne's customers would recommend using the product based on a scale of -100 to 100.
DecisionOne Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DecisionOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DecisionOne Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DecisionOne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DecisionOne Product Quality
2.7/5
DecisionOne has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DecisionOne's overall Product Quality score rated by its users and customers.
DecisionOne Product Information
DecisionOne’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.decisionone.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
DecisionOne Pricing
DecisionOne ROI & Value For Money
2.7/5
DecisionOne has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DecisionOne's overall ROI score rated by its users and customers.
DecisionOne Customer Satisfaction (CSAT)
DecisionOne Customer Satisfaction (CSAT) Score
50 / 100
DecisionOne has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DecisionOne Customer Service
1.5/5
DecisionOne has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DecisionOne's overall Customer Service score rated by its users and customers.
About DecisionOne's Customer Service
Address
426 West Lancaster Avenue, Devon, PA
Website
http://www.decisionone.com
Phone Number
6102966112
DecisionOne as an Employer
2.2/5
DecisionOne has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
DecisionOne scored a -100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of DecisionOne would recommend the brand to a friend. ENPS measures how likely DecisionOne employees would recommend working at DecisionOne to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
