96
NPS
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Decisions
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About Decisions' Brand
Decisions provides a platform which is a complete workflow automation solution including a search engine, forms designer and dash-boarding.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Decisions NPS
Decisions's Net Promoter Score (NPS) is a 96 with 97% Promoters, 2% Passives, and 1% Detractors. Net Promoter Score tracks whether Decisions's customers would recommend using the product based on a scale of -100 to 100.
Decisions Overall NPS
| 97% | Promoters |
|---|---|
| 2% | Passives |
| 1% | Detractors |
Decisions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 96 | Aug 2020 | 96 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Decisions Product Quality
5/5
Decisions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Decisions Product Information
Decisions serves markets in the United States. Decisions supports Web devices and offers products for small and medium sized businesses.
Decisions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.decisions.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Decisions Pricing
Decisions ROI & Value For Money
5/5
Decisions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Decisions' overall ROI score rated by its users and customers.
Decisions Pricing Plans
Decisions has a pricing structure that accommodates small and medium businesses. Starting from $3000/month, Decisions uses a subscription model.
Who Uses Decisions?
Small Businesses
Medium Businesses
Decisions Customer Service
5/5
Decisions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Decisions's Customer Service
Address
Chesapeake, VA
Website
http://www.decisions.com
Consumer vs. Employees
Decisions scored a 96 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Decisions would recommend the brand to a friend. ENPS measures how likely Decisions employees would recommend working at Decisions to a friend.
Net Promoter Score
96
NPS Score
| 97% | Promoters |
|---|---|
| 2% | Passive |
| 1% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
