-18
NPS
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Brand Page
Deel
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About Deel's Brand
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Deel NPS
Deel's Net Promoter Score (NPS) is a -18 with 29% Promoters, 24% Passives, and 47% Detractors. Net Promoter Score tracks whether Deel's customers would recommend using the product based on a scale of -100 to 100.
Deel Overall NPS
| 29% | Promoters |
|---|---|
| 24% | Passives |
| 47% | Detractors |
Deel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 -29 | Mar 2024 | -29 |
Apr 2024 -22 | Apr 2024 | -22 |
May 2024 0 | May 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Nov 2024 -8 | Nov 2024 | -8 |
Feb 2025 -13 | Feb 2025 | -13 |
Jun 2025 -19 | Jun 2025 | -19 |
Aug 2025 -18 | Aug 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deel Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Deel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Deel Product Quality
3/5
Deel has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Deel's overall Product Quality score rated by its users and customers.
Deel Product Information
Deel’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.letsdeel.com/
Deel Pricing
Deel ROI & Value For Money
3/5
Deel has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Deel's overall ROI score rated by its users and customers.
Deel Customer Satisfaction (CSAT)
Deel Customer Satisfaction (CSAT) Score
57 / 100
Deel has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Deel Customer Service
3/5
Deel has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Deel's overall Customer Service score rated by its users and customers.
About Deel's Customer Service
Website
https://www.letsdeel.com/
Deel as an Employer
Consumer vs. Employees
Deel scored a -18 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Deel would recommend the brand to a friend. ENPS measures how likely Deel employees would recommend working at Deel to a friend.
Net Promoter Score
-18
NPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
