-100
NPS
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Deep Genomics
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About Deep Genomics' Brand
"Deep Genomics specializes in machine learning, genome biology and precision medicine."
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Deep Genomics NPS
Deep Genomics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Deep Genomics's customers would recommend using the product based on a scale of -100 to 100.
Deep Genomics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Deep Genomics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deep Genomics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Deep Genomics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Deep Genomics Product Quality
1.5/5
Deep Genomics has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Deep Genomics' overall Product Quality score rated by its users and customers.
Deep Genomics Product Information
Deep Genomics’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.deepgenomics.com/
- Company Size
- 1-10 Employees
Industry
Tech
Biotech and Pharmaceuticals
Deep Genomics Pricing
Deep Genomics ROI & Value For Money
3/5
Deep Genomics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Deep Genomics' overall ROI score rated by its users and customers.
Deep Genomics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Deep Genomics Customer Service
3/5
Deep Genomics has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Deep Genomics' overall Customer Service score rated by its users and customers.
About Deep Genomics's Customer Service
Address
MaRS Centre, Heritage Building, Suite 320, Toronto, KS M5G 1L7 Canada
Website
http://www.deepgenomics.com/
Deep Genomics as an Employer
2.3/5
Deep Genomics has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Deep Genomics scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Deep Genomics would recommend the brand to a friend. ENPS measures how likely Deep Genomics employees would recommend working at Deep Genomics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
