82
NPS
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Def Jam Recordings
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About Def Jam Recordings' Brand
Def Jam Recordings. Respecting DJ's Since 1984.
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.1/5
Customer Service
Def Jam Recordings NPS
Def Jam Recordings's Net Promoter Score (NPS) is a 82 with 91% Promoters, 0% Passives, and 9% Detractors. Net Promoter Score tracks whether Def Jam Recordings's customers would recommend using the product based on a scale of -100 to 100.
Def Jam Recordings Overall NPS
| 91% | Promoters |
|---|---|
| 0% | Passives |
| 9% | Detractors |
Def Jam Recordings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
May 2024 77 | May 2024 | 77 |
Jun 2024 81 | Jun 2024 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Def Jam Recordings Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Def Jam Recordings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Def Jam Recordings Product Quality
4.3/5
Def Jam Recordings has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Def Jam Recordings Product Information
Def Jam Recordings’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.defjam.com
Industry
Tech
Media
Sports & Entertainment
Def Jam Recordings Pricing
Def Jam Recordings ROI & Value For Money
4.3/5
Def Jam Recordings has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Def Jam Recordings Customer Satisfaction (CSAT)
Def Jam Recordings Customer Satisfaction (CSAT) Score
87 / 100
Def Jam Recordings has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Def Jam Recordings Customer Service
4.1/5
Def Jam Recordings has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Def Jam Recordings's Customer Service
Address
New York City, NY
Website
http://www.defjam.com
Phone Number
212-333-8000
Def Jam Recordings as an Employer
Consumer vs. Employees
Def Jam Recordings scored a 82 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Def Jam Recordings would recommend the brand to a friend. ENPS measures how likely Def Jam Recordings employees would recommend working at Def Jam Recordings to a friend.
Net Promoter Score
82
NPS Score
| 91% | Promoters |
|---|---|
| 0% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
