-17
NPS
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Defense Commissary Agency
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About Defense Commissary Agency's Brand
Defense Commissary Agency
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Defense Commissary Agency NPS
Defense Commissary Agency's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Defense Commissary Agency's customers would recommend using the product based on a scale of -100 to 100.
Defense Commissary Agency Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Defense Commissary Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
Mar 2024 66 | Mar 2024 | 66 |
May 2024 25 | May 2024 | 25 |
Sep 2025 -17 | Sep 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Defense Commissary Agency NPS by Gender
Defense Commissary Agency's NPS was rated -34 by Male customers on Comparably.
Male
-34
Defense Commissary Agency's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Defense Commissary Agency's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Defense Commissary Agency NPS by Usage
Defense Commissary Agency's NPS was rated -34 points by customers who have used Defense Commissary Agency's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Defense Commissary Agency Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Defense Commissary Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Defense Commissary Agency Customer Loyalty Score by Gender
Defense Commissary Agency's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Defense Commissary Agency.
Male
100%
Yes
Female
N/A
Yes
Defense Commissary Agency Customer Loyalty Score by Usage
Defense Commissary Agency's Customer Loyalty score was rated 100% by customers who have used Defense Commissary Agency's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Defense Commissary Agency Product Quality
3.2/5
Defense Commissary Agency has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Defense Commissary Agency's overall Product Quality score rated by its users and customers.
Defense Commissary Agency Product Information
Defense Commissary Agency’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.commissaries.com
- Company Size
- 10,000+ Employees
Quick Insights into Defense Commissary Agency Product Quality
Defense Commissary Agency's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Defense Commissary Agency's Product Quality.
Ranked Defense Commissary Agency Product Quality the Highest
Defense Commissary Agency Product Quality Score by Gender
Defense Commissary Agency's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Defense Commissary Agency.
Male
3/5
Female
N/A
Defense Commissary Agency Product Quality Score by Usage
Defense Commissary Agency's Product Quality score was rated 3 stars by customers who have used Defense Commissary Agency's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Defense Commissary Agency Pricing
Defense Commissary Agency ROI & Value For Money
3.3/5
Defense Commissary Agency has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Defense Commissary Agency ROI
Defense Commissary Agency's ROI score was rated highest by Male customers.
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Ranked Defense Commissary Agency ROI the Highest
Defense Commissary Agency ROI Score by Gender
Defense Commissary Agency's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Defense Commissary Agency.
Male
3.1/5
Female
N/A
Defense Commissary Agency ROI Score by Usage
Defense Commissary Agency's ROI score was rated 3.1 stars by customers who have used Defense Commissary Agency's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Defense Commissary Agency Customer Satisfaction (CSAT)
Defense Commissary Agency Customer Satisfaction (CSAT) Score
50 / 100
Defense Commissary Agency has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Defense Commissary Agency Customer Satisfaction
Defense Commissary Agency's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Defense Commissary Agency's Customer Satisfaction.
Ranked Defense Commissary Agency Customer Satisfaction the Highest
Defense Commissary Agency Customer Satisfaction Score by Gender
Defense Commissary Agency's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Defense Commissary Agency.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Defense Commissary Agency Customer Satisfaction Score by Usage
Defense Commissary Agency's Customer Satisfaction score was rated 33 points by customers who have used Defense Commissary Agency's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Defense Commissary Agency Customer Service
3.1/5
Defense Commissary Agency has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Defense Commissary Agency's Customer Service
Website
https://www.commissaries.com
Phone Number
(804) 734-8000
Quick Insights into Defense Commissary Agency Customer Service
Defense Commissary Agency's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Defense Commissary Agency's Customer Service score.
Ranked Defense Commissary Agency Customer Service the Highest
Defense Commissary Agency Customer Service Score by Gender
Defense Commissary Agency's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Defense Commissary Agency.
Male
3/5
Female
N/A
Defense Commissary Agency Customer Service Score by Usage
Defense Commissary Agency's Customer Service score was rated 3 stars by customers who have used Defense Commissary Agency's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Defense Commissary Agency as an Employer
3.4/5
Defense Commissary Agency has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Defense Commissary Agency
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Defense Commissary Agency scored a -17 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Defense Commissary Agency would recommend the brand to a friend. ENPS measures how likely Defense Commissary Agency employees would recommend working at Defense Commissary Agency to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
