100
NPS
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DefinedCrowd
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About DefinedCrowd's Brand
DefinedCrowd provides high quality training data to help data scientists to get to better data faster!
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
DefinedCrowd NPS
DefinedCrowd's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether DefinedCrowd's customers would recommend using the product based on a scale of -100 to 100.
DefinedCrowd Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
DefinedCrowd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DefinedCrowd Customer Reviews
Out of the 2 DefinedCrowd customer reviews 2 were positive and 0 were constructive. DefinedCrowd customer reviews reflect that all customers have a favorable experience using the products/services of the company.
DefinedCrowd Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DefinedCrowd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DefinedCrowd Product Quality
4/5
DefinedCrowd has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock DefinedCrowd's overall Product Quality score rated by its users and customers.
DefinedCrowd Product Information
DefinedCrowd’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
Enterprise
Hardware and Devices
SaaS
DefinedCrowd Pricing
DefinedCrowd ROI & Value For Money
4/5
DefinedCrowd has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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DefinedCrowd Customer Satisfaction (CSAT)
DefinedCrowd Customer Satisfaction (CSAT) Score
100 / 100
DefinedCrowd has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DefinedCrowd Customer Service
4.2/5
DefinedCrowd has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock DefinedCrowd's overall Customer Service score rated by its users and customers.
About DefinedCrowd's Customer Service
Address
218 Main St., Kirkland, WA
Website
https://www.definedcrowd.com/en-us/
