0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Definitive Healthcare
Marketing or Exec? Claim Your Free Account
About Definitive Healthcare's Brand
Access the most up-to-date, comprehensive and integrated data on Hospitals, Physicians and other Healthcare Providers
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Definitive Healthcare NPS
Definitive Healthcare's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Definitive Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Definitive Healthcare Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Definitive Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Definitive Healthcare Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Definitive Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Definitive Healthcare Product Quality
2.2/5
Definitive Healthcare has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Definitive Healthcare's overall Product Quality score rated by its users and customers.
Definitive Healthcare Product Information
Definitive Healthcare’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.definitivehc.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Definitive Healthcare Pricing
Definitive Healthcare ROI & Value For Money
2.7/5
Definitive Healthcare has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Definitive Healthcare's overall ROI score rated by its users and customers.
Definitive Healthcare Customer Satisfaction (CSAT)
Definitive Healthcare Customer Satisfaction (CSAT) Score
50 / 100
Definitive Healthcare has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Definitive Healthcare Customer Service
2.7/5
Definitive Healthcare has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Definitive Healthcare's overall Customer Service score rated by its users and customers.
About Definitive Healthcare's Customer Service
Address
73 Mount Wayte Avenue, Suite 3, Framingham, MA
Website
http://www.definitivehc.com/
Phone Number
7742171754
Definitive Healthcare as an Employer
2.5/5
Definitive Healthcare has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Definitive Healthcare scored a 0 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Definitive Healthcare would recommend the brand to a friend. ENPS measures how likely Definitive Healthcare employees would recommend working at Definitive Healthcare to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 30% | Promoters |
|---|---|
| 5% | Passive |
| 65% | Detractors |
