-87
NPS
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Defy Media
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About Defy Media's Brand
DEFY is the definitive media company for the digital generation.
Brand at a Glance
36%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.7/5
Customer Service
Defy Media NPS
Defy Media's Net Promoter Score (NPS) is a -87 with 4% Promoters, 5% Passives, and 91% Detractors. Net Promoter Score tracks whether Defy Media's customers would recommend using the product based on a scale of -100 to 100.
Defy Media Overall NPS
| 4% | Promoters |
|---|---|
| 5% | Passives |
| 91% | Detractors |
Defy Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -77 | Jun 2023 | -77 |
Jul 2023 -83 | Jul 2023 | -83 |
Oct 2023 -85 | Oct 2023 | -85 |
Dec 2023 -85 | Dec 2023 | -85 |
Jan 2024 -87 | Jan 2024 | -87 |
Apr 2024 -87 | Apr 2024 | -87 |
Jun 2024 -89 | Jun 2024 | -89 |
Sep 2024 -84 | Sep 2024 | -84 |
Oct 2024 -84 | Oct 2024 | -84 |
Jan 2025 -85 | Jan 2025 | -85 |
May 2025 -87 | May 2025 | -87 |
Jun 2025 -87 | Jun 2025 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Defy Media NPS by Gender
Defy Media's NPS was rated -100 by Male customers on Comparably.
Male
-100
Defy Media's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Defy Media's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Defy Media NPS by Ethnicity
Defy Media's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Defy Media NPS by Usage
Defy Media's NPS was rated -100 points by customers who have used Defy Media's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Defy Media Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Defy Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Defy Media Customer Loyalty Score by Gender
Defy Media's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Defy Media.
Male
10%
Yes
Female
N/A
Yes
Defy Media Customer Loyalty Score by Ethnicity
Defy Media's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Defy Media.
33
out of 100
Caucasian
Defy Media Customer Loyalty Score by Usage
Defy Media's Customer Loyalty score was rated 10% by customers who have used Defy Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Defy Media Product Quality
1.5/5
Defy Media has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Defy Media Product Information
Defy Media’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.defymedia.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into Defy Media Product Quality
Defy Media's Product Quality score was rated highest by Caucasian customers.
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Ranked Defy Media Product Quality the Highest
Defy Media Product Quality Score by Gender
Defy Media's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Defy Media.
Male
1.5/5
Female
N/A
Defy Media Product Quality Score by Ethnicity
Defy Media's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Defy Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Defy Media Product Quality Score by Usage
Defy Media's Product Quality score was rated 1.5 stars by customers who have used Defy Media's products/services for Less than 1 Year.
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Defy Media Pricing
Defy Media ROI & Value For Money
1.5/5
Defy Media has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Defy Media ROI
Defy Media's ROI score was rated highest by Caucasian customers.
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Ranked Defy Media ROI the Highest
Defy Media ROI Score by Gender
Defy Media's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Defy Media.
Male
1.5/5
Female
N/A
Defy Media ROI Score by Ethnicity
Defy Media's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Defy Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Defy Media ROI Score by Usage
Defy Media's ROI score was rated 1.5 stars by customers who have used Defy Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Defy Media Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Defy Media Customer Satisfaction
Defy Media's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Defy Media Customer Satisfaction the Highest
Defy Media Customer Satisfaction Score by Gender
Defy Media's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Defy Media.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Defy Media Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Defy Media's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Defy Media.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Defy Media Customer Satisfaction Score by Usage
Defy Media's Customer Satisfaction score was rated 0 points by customers who have used Defy Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Defy Media Customer Service
1.7/5
Defy Media has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Defy Media's Customer Service
Address
498 7th Avenue, 19th floor, New York City, NY
Website
http://www.defymedia.com/
Phone Number
15555555555
Quick Insights into Defy Media Customer Service
Defy Media's Customer Service score was rated highest by customers who have used Defy Media's products/services for Less than 1 Year.
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Ranked Defy Media Customer Service the Highest
Defy Media Customer Service Score by Gender
Defy Media's Customer Service score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Defy Media Customer Service Score by Ethnicity
Defy Media's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Defy Media.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Defy Media Customer Service Score by Usage
Defy Media's Customer Service score was rated 2 stars by customers who have used Defy Media's products/services for Less than 1 Year.
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Defy Media as an Employer
2.6/5
Defy Media has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Defy Media scored a -87 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Defy Media would recommend the brand to a friend. ENPS measures how likely Defy Media employees would recommend working at Defy Media to a friend.
Net Promoter Score
-87
NPS Score
| 4% | Promoters |
|---|---|
| 5% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
