75
NPS
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Dejero Labs Inc.
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About Dejero Labs Inc. Brand
Dejero simplifies the remote acquisition, cloud management, and multiscreen distribution of professional live video over IP.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Dejero Labs Inc. NPS
Dejero Labs Inc.'s Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Dejero Labs Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Dejero Labs Inc. Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Dejero Labs Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Oct 2024 75 | Oct 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dejero Labs Inc. Customer Reviews
Out of the 2 Dejero Labs Inc. customer reviews 2 were positive and 0 were constructive. Dejero Labs Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Dejero Labs Inc. Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Dejero Labs Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dejero Labs Inc. Product Quality
4.1/5
Dejero Labs Inc. has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Dejero Labs Inc. Product Information
Dejero Labs Inc.’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.dejero.com
Industry
Tech
AdTech
Business Services
Content
Media
Mobile App
Sports & Entertainment
Dejero Labs Inc. Pricing
Dejero Labs Inc. ROI & Value For Money
3.6/5
Dejero Labs Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Dejero Labs Inc. Customer Satisfaction (CSAT)
Dejero Labs Inc. Customer Satisfaction (CSAT) Score
100 / 100
Dejero Labs Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dejero Labs Inc. Customer Service
4/5
Dejero Labs Inc. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Dejero Labs Inc.'s Customer Service
Address
412 Albert Street, Suite 100, N2L 3V3 Canada
Website
http://www.dejero.com
Consumer vs. Employees
Dejero Labs Inc. scored a 75 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Dejero Labs Inc. would recommend the brand to a friend. ENPS measures how likely Dejero Labs Inc. employees would recommend working at Dejero Labs Inc. to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
