20
NPS
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Delhaize Group
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About Delhaize Group's Brand
Etablissements Delhaize Freres et Cie le Lion SA is a Belgium-based food retailer.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Delhaize Group NPS
Delhaize Group's Net Promoter Score (NPS) is a 20 with 45% Promoters, 30% Passives, and 25% Detractors. Net Promoter Score tracks whether Delhaize Group's customers would recommend using the product based on a scale of -100 to 100.
Delhaize Group Overall NPS
| 45% | Promoters |
|---|---|
| 30% | Passives |
| 25% | Detractors |
Delhaize Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -25 | Dec 2021 | -25 |
Jun 2022 -11 | Jun 2022 | -11 |
Sep 2022 9 | Sep 2022 | 9 |
Oct 2022 16 | Oct 2022 | 16 |
Nov 2022 23 | Nov 2022 | 23 |
Mar 2023 29 | Mar 2023 | 29 |
May 2023 26 | May 2023 | 26 |
Sep 2023 32 | Sep 2023 | 32 |
Dec 2023 34 | Dec 2023 | 34 |
Mar 2024 28 | Mar 2024 | 28 |
Sep 2025 26 | Sep 2025 | 26 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delhaize Group NPS by Gender
Female customers rated Delhaize Group's NPS 100 points higher than Male customers.
Male
0
Delhaize Group's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
100
Delhaize Group's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Delhaize Group NPS by Age
Delhaize Group's NPS was rated 75 points by customers ages 18-25 on Comparably.
Delhaize Group NPS by Usage
Delhaize Group's NPS was rated 25 points by customers who have used Delhaize Group's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
Delhaize Group Customer Reviews
Out of the 2 Delhaize Group customer reviews 2 were positive and 0 were constructive. Delhaize Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Delhaize Group Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Delhaize Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delhaize Group Customer Loyalty Score by Gender
Female customers rated Delhaize Group's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Delhaize Group.
Male
70%
Yes
Female
100%
Yes
Delhaize Group Customer Loyalty Score by Age
Delhaize Group's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Delhaize Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Delhaize Group Customer Loyalty Score by Usage
Delhaize Group's Customer Loyalty score was rated 78% by customers who have used Delhaize Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Delhaize Group Product Quality
4.1/5
Delhaize Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Delhaize Group Product Information
Delhaize Group’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://delhaizegroup.com/en
- Company Size
- 10,000+ Employees
Industry
Tech
Retail
Quick Insights into Delhaize Group Product Quality
Delhaize Group's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Delhaize Group Product Quality the Highest
Ranked Delhaize Group Product Quality the Lowest
Delhaize Group Product Quality Score by Gender
Female customers rated Delhaize Group's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Delhaize Group.
Male
3.5/5
Female
5/5
Delhaize Group Product Quality Score by Age
Delhaize Group's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Delhaize Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Delhaize Group Product Quality Score by Usage
Delhaize Group's Product Quality score was rated 3.9 stars by customers who have used Delhaize Group's products/services for 2 to 5 Years.
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Delhaize Group Pricing
Delhaize Group ROI & Value For Money
3.6/5
Delhaize Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Delhaize Group ROI
Delhaize Group's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Delhaize Group ROI the Highest
Ranked Delhaize Group ROI the Lowest
Delhaize Group ROI Score by Gender
Female customers rated Delhaize Group's ROI score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Delhaize Group.
Male
3/5
Female
4.6/5
Delhaize Group ROI Score by Age
Delhaize Group's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Delhaize Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Delhaize Group ROI Score by Usage
Delhaize Group's ROI score was rated 3.5 stars by customers who have used Delhaize Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Delhaize Group Customer Satisfaction (CSAT)
Delhaize Group Customer Satisfaction (CSAT) Score
73 / 100
Delhaize Group has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Delhaize Group Customer Satisfaction
Delhaize Group's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Delhaize Group's Customer Satisfaction.
Ranked Delhaize Group Customer Satisfaction the Highest
Delhaize Group Customer Satisfaction Score by Gender
Delhaize Group's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Delhaize Group.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Delhaize Group Customer Satisfaction Score by Age
Delhaize Group's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Delhaize Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Delhaize Group Customer Satisfaction Score by Usage
Delhaize Group's Customer Satisfaction score was rated 67 points by customers who have used Delhaize Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Delhaize Group Customer Service
3.6/5
Delhaize Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Delhaize Group's Customer Service
Address
Rue Osseghem 53, MOLENBEEK-SAINT-JEAN, 1080, Brussels, IL Belgium
Website
http://delhaizegroup.com/en
Phone Number
+32 2 412 21 11
Quick Insights into Delhaize Group Customer Service
Delhaize Group's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Delhaize Group's Customer Service score.
Ranked Delhaize Group Customer Service the Highest
Ranked Delhaize Group Customer Service the Lowest
Delhaize Group Customer Service Score by Gender
Female customers rated Delhaize Group's Customer Service score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Delhaize Group.
Male
3.1/5
Female
4.6/5
Delhaize Group Customer Service Score by Age
Delhaize Group's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Delhaize Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Delhaize Group Customer Service Score by Usage
Delhaize Group's Customer Service score was rated 3.6 stars by customers who have used Delhaize Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Delhaize Group as an Employer
2.9/5
Delhaize Group has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Delhaize Group scored a 20 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Delhaize Group would recommend the brand to a friend. ENPS measures how likely Delhaize Group employees would recommend working at Delhaize Group to a friend.
Net Promoter Score
20
NPS Score
| 45% | Promoters |
|---|---|
| 30% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 25% | Promoters |
|---|---|
| 29% | Passive |
| 46% | Detractors |
