-7
NPS
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Delhivery
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About Delhivery's Brand
Provider of logistics services for the e-commerce industry. The company offers an end-to-end suite of omni-channel services and unified platform for e-commerce buying experiences, from a software platform for the creation and management of web storefronts and related data analysis, to fulfillment and logistics services enabling cutting-edge commerce technology and pan-India reach to scale multi-channel retail operations rapidly and cost efficiently. Its services includes management tools for global inventory, distributed order management, channel integration, customer engagement, campaign creation and management, fulfilment management and demand and channel analytics.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Delhivery NPS
Delhivery's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether Delhivery's customers would recommend using the product based on a scale of -100 to 100.
Delhivery Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
Delhivery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2023 -83 | Jan 2023 | -83 |
Jul 2023 -85 | Jul 2023 | -85 |
Sep 2023 -55 | Sep 2023 | -55 |
Dec 2023 -40 | Dec 2023 | -40 |
May 2024 -36 | May 2024 | -36 |
Jul 2024 -25 | Jul 2024 | -25 |
Oct 2024 -16 | Oct 2024 | -16 |
Jul 2025 -8 | Jul 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delhivery NPS by Gender
Delhivery's NPS was rated 0 by Male customers on Comparably.
Male
0
Delhivery's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Delhivery's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Delhivery Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Delhivery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delhivery Customer Loyalty Score by Gender
Delhivery's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Delhivery Product Quality
3.4/5
Delhivery has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Delhivery Product Information
Delhivery’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.delhivery.com
- Company Size
- 10,000+ Employees
Quick Insights into Delhivery Product Quality
Delhivery's Product Quality score was rated highest by Male customers.
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Ranked Delhivery Product Quality the Highest
Delhivery Product Quality Score by Gender
Delhivery's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Delhivery.
Male
3/5
Female
N/A
Delhivery Pricing
Delhivery ROI & Value For Money
3.5/5
Delhivery has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Delhivery ROI
Delhivery's ROI score was rated highest by Male customers.
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Ranked Delhivery ROI the Highest
Delhivery ROI Score by Gender
Delhivery's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Delhivery.
Male
3.5/5
Female
N/A
Delhivery Customer Satisfaction (CSAT)
Delhivery Customer Satisfaction (CSAT) Score
55 / 100
Delhivery has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
37%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Delhivery Customer Satisfaction
Delhivery's Customer Satisfaction score was rated highest by Male customers.
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Ranked Delhivery Customer Satisfaction the Highest
Delhivery Customer Satisfaction Score by Gender
Delhivery's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Delhivery.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Delhivery Customer Service
3.5/5
Delhivery has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Delhivery's Customer Service
Address
Plot 5, Sector 44, Gurgaon, 122002
Website
www.delhivery.com
Phone Number
6
Quick Insights into Delhivery Customer Service
Delhivery's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Delhivery's Customer Service score.
Ranked Delhivery Customer Service the Highest
Delhivery Customer Service Score by Gender
Delhivery's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Delhivery.
Male
3.1/5
Female
N/A
Delhivery as an Employer
2.8/5
Delhivery has a 2.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Delhivery scored a -7 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Delhivery would recommend the brand to a friend. ENPS measures how likely Delhivery employees would recommend working at Delhivery to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
