-74
NPS
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Brand Page
delivery.com
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About delivery.com's Brand
delivery.com allows customers to order online from local restaurants, grocers, wine & spirits shops, and laundry & dry cleaning providers.
Brand at a Glance
67%
Customer Loyalty
1.8/5
Product Quality
2/5
Pricing
2/5
Customer Service
delivery.com NPS
delivery.com's Net Promoter Score (NPS) is a -74 with 13% Promoters, 0% Passives, and 87% Detractors. Net Promoter Score tracks whether delivery.com's customers would recommend using the product based on a scale of -100 to 100.
delivery.com Overall NPS
| 13% | Promoters |
|---|---|
| 0% | Passives |
| 87% | Detractors |
delivery.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jul 2021 -50 | Jul 2021 | -50 |
Nov 2021 -60 | Nov 2021 | -60 |
Feb 2022 -67 | Feb 2022 | -67 |
Dec 2022 -71 | Dec 2022 | -71 |
Jan 2023 -75 | Jan 2023 | -75 |
Feb 2023 -77 | Feb 2023 | -77 |
Mar 2023 -80 | Mar 2023 | -80 |
Apr 2023 -63 | Apr 2023 | -63 |
Jun 2023 -67 | Jun 2023 | -67 |
Nov 2023 -71 | Nov 2023 | -71 |
Mar 2024 -73 | Mar 2024 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
delivery.com Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of delivery.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
delivery.com Product Quality
1.8/5
delivery.com has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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delivery.com Product Information
delivery.com’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://delivery.com
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Food and Beverages
On Demand
delivery.com Pricing
delivery.com ROI & Value For Money
2/5
delivery.com has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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delivery.com Customer Satisfaction (CSAT)
delivery.com Customer Satisfaction (CSAT) Score
18 / 100
delivery.com has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
delivery.com Customer Service
2/5
delivery.com has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About delivery.com's Customer Service
Address
1001 Sixth Avenue, 10018
Website
http://delivery.com
delivery.com as an Employer
2.8/5
delivery.com has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
delivery.com scored a -74 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of delivery.com would recommend the brand to a friend. ENPS measures how likely delivery.com employees would recommend working at delivery.com to a friend.
Net Promoter Score
-74
NPS Score
| 13% | Promoters |
|---|---|
| 0% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
