66
NPS
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Delta Corp
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About Delta Corp's Brand
Owner of offshore casinos created for providing gaming and hospitality services. The company's offshore casinos offer international casino games, live entertainment daily, and separate VIP gaming areas, along with being equipped with a helipad, and is serviced by high speed feeder boats from multiple jetties enabling its guests with an ideal gateway for gamer and vacationers alike.
Brand at a Glance
89%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Delta Corp NPS
Delta Corp's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Delta Corp's customers would recommend using the product based on a scale of -100 to 100.
Delta Corp Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Delta Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
Sep 2025 67 | Sep 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delta Corp Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Delta Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delta Corp Product Quality
3.4/5
Delta Corp has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Delta Corp Product Information
Delta Corp’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.deltacorp.in
- Company Size
- 501-1,000 Employees
Delta Corp Pricing
Delta Corp ROI & Value For Money
3.6/5
Delta Corp has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Delta Corp Customer Satisfaction (CSAT)
Delta Corp Customer Satisfaction (CSAT) Score
25 / 100
Delta Corp has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Delta Corp Customer Service
3.3/5
Delta Corp has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Delta Corp's Customer Service
Address
109, Bayside Mall, 1st Floor, Mumbai, 400034
Website
www.deltacorp.in
Phone Number
7
Delta Corp as an Employer
Consumer vs. Employees
Delta Corp scored a 66 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Delta Corp would recommend the brand to a friend. ENPS measures how likely Delta Corp employees would recommend working at Delta Corp to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
