-50
NPS
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Delta Dental of California
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About Delta Dental of California's Brand
Brand at a Glance
66%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Delta Dental of California NPS
Delta Dental of California's Net Promoter Score (NPS) is a -50 with 21% Promoters, 8% Passives, and 71% Detractors. Net Promoter Score tracks whether Delta Dental of California's customers would recommend using the product based on a scale of -100 to 100.
Delta Dental of California Overall NPS
| 21% | Promoters |
|---|---|
| 8% | Passives |
| 71% | Detractors |
Delta Dental of California NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -52 | Feb 2023 | -52 |
Jul 2023 -54 | Jul 2023 | -54 |
Aug 2023 -53 | Aug 2023 | -53 |
Oct 2023 -51 | Oct 2023 | -51 |
Feb 2024 -53 | Feb 2024 | -53 |
Apr 2024 -51 | Apr 2024 | -51 |
May 2024 -51 | May 2024 | -51 |
Aug 2024 -51 | Aug 2024 | -51 |
Dec 2024 -52 | Dec 2024 | -52 |
Mar 2025 -50 | Mar 2025 | -50 |
Feb 2026 -52 | Feb 2026 | -52 |
Mar 2026 -50 | Mar 2026 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delta Dental of California NPS by Gender
Female customers rated Delta Dental of California's NPS 11 points higher than Male customers.
Male
-78
Delta Dental of California's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-67
Delta Dental of California's NPS was rated -67 by Female customers on Comparably.
11%
Promoters
11%
Passives
78%
Detractors
Delta Dental of California NPS by Ethnicity
Delta Dental of California's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
African American/Black 0 | African American/Black | 0 |
Other -76 | Other | -76 |
Delta Dental of California NPS by Age
Delta Dental of California's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Delta Dental of California NPS by Usage
Delta Dental of California's NPS was rated the highest by customers who have used Delta Dental of California's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years -70 | Over 10 Years | -70 |
Delta Dental of California Customer Reviews
Out of the 12 Delta Dental of California customer reviews 2 were positive and 10 were constructive. Delta Dental of California customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Delta Dental of California Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Delta Dental of California users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delta Dental of California Customer Loyalty Score by Gender
Female customers rated Delta Dental of California's Customer Loyalty score 15% higher than Male customers.
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Male
65%
Yes
Female
80%
Yes
Delta Dental of California Customer Loyalty Score by Ethnicity
Delta Dental of California's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Delta Dental of California.
61
out of 100
Caucasian
82
out of 100
African American/Black
66
out of 100
Other
Delta Dental of California Customer Loyalty Score by Age
Delta Dental of California's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Delta Dental of California.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 89% | 56-60 | 89% |
61-65 33% | 61-65 | 33% |
66+ 59% | 66+ | 59% |
Delta Dental of California Customer Loyalty Score by Usage
Delta Dental of California's Customer Loyalty score was rated the highest by customers who have used Delta Dental of California's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Delta Dental of California Customer Loyalty Score by Industry
Delta Dental of California's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Delta Dental of California Product Quality
2.2/5
Delta Dental of California has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Delta Dental of California Product Information
Delta Dental of California’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Delta Dental of California's product the highest.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Delta Dental of California Product Quality
Delta Dental of California's Product Quality score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Delta Dental of California Product Quality the Highest
Ranked Delta Dental of California Product Quality the Lowest
Delta Dental of California Product Quality Score by Gender
Male customers rated Delta Dental of California's Product Quality score 0.3 stars higher than Female customers.
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Male
1.9/5
Female
1.6/5
Delta Dental of California Product Quality Score by Ethnicity
Delta Dental of California's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Delta Dental of California.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 1.7 | Other | 1.7 |
Delta Dental of California Product Quality Score by Age
Delta Dental of California's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Delta Dental of California.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Delta Dental of California Product Quality Score by Usage
Delta Dental of California's Product Quality score was rated the highest by customers who have used Delta Dental of California's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Delta Dental of California Product Quality Score by Industry
Delta Dental of California's Product Quality score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Delta Dental of California Pricing
Delta Dental of California ROI & Value For Money
2.2/5
Delta Dental of California has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Delta Dental of California Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Delta Dental of California ROI
Delta Dental of California's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Delta Dental of California's products/services for Less than 1 Year.
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Ranked Delta Dental of California ROI the Highest
Ranked Delta Dental of California ROI the Lowest
Delta Dental of California ROI Score by Gender
Male customers rated Delta Dental of California's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Delta Dental of California.
Male
1.7/5
Female
1.6/5
Delta Dental of California ROI Score by Ethnicity
Delta Dental of California's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Delta Dental of California.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 1.6 | Other | 1.6 |
Delta Dental of California ROI Score by Age
Delta Dental of California's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Delta Dental of California.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Delta Dental of California ROI Score by Usage
Delta Dental of California's ROI score was rated the highest by customers who have used Delta Dental of California's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Delta Dental of California ROI Score by Industry
Delta Dental of California's ROI score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Delta Dental of California Customer Satisfaction (CSAT)
Delta Dental of California Customer Satisfaction (CSAT) Score
30 / 100
Delta Dental of California has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
16%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
20%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Delta Dental of California Customer Satisfaction
Delta Dental of California's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers ages 61-65.
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Ranked Delta Dental of California Customer Satisfaction the Highest
Ranked Delta Dental of California Customer Satisfaction the Lowest
Delta Dental of California Customer Satisfaction Score by Gender
Male customers rated Delta Dental of California's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Delta Dental of California.
21 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 21% | |
Very Dissatisfied | 51% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 29% | |
Very Dissatisfied | 50% |
Delta Dental of California Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Delta Dental of California's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Delta Dental of California.
7 / 100
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
21%
Very Dissatisfied
65%
CSAT according to African American/Black
Delta Dental of California's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Other
Delta Dental of California's Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Delta Dental of California.
13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
25%
Very Dissatisfied
50%
Delta Dental of California Customer Satisfaction Score by Age
Delta Dental of California's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Delta Dental of California.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 11% |
Delta Dental of California Customer Satisfaction Score by Usage
Delta Dental of California's Customer Satisfaction score was rated the highest by customers who have used Delta Dental of California's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Delta Dental of California Customer Satisfaction Score by Industry
Delta Dental of California's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Delta Dental of California Customer Satisfaction Score by Industry",
"text": "Delta Dental of California's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Delta Dental of California's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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}Delta Dental of California Customer Service
2.1/5
Delta Dental of California has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Delta Dental of California's overall Customer Service score rated by its users and customers.
About Delta Dental of California's Customer Service
Website
https://www.deltadentalins.com
Quick Insights into Delta Dental of California Customer Service
Delta Dental of California's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers who have used Delta Dental of California's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Delta Dental of California's Customer Service score.
Ranked Delta Dental of California Customer Service the Highest
Ranked Delta Dental of California Customer Service the Lowest
Delta Dental of California Customer Service Score by Gender
Female customers rated Delta Dental of California's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Delta Dental of California.
Male
1.6/5
Female
1.7/5
Delta Dental of California Customer Service Score by Ethnicity
Delta Dental of California's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Delta Dental of California.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 1.8 | Other | 1.8 |
Delta Dental of California Customer Service Score by Age
Delta Dental of California's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Delta Dental of California.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Delta Dental of California Customer Service Score by Usage
Delta Dental of California's Customer Service score was rated the highest by customers who have used Delta Dental of California's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Delta Dental of California Customer Service Score by Industry
Delta Dental of California's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Delta Dental of California as an Employer
4.1/5
Delta Dental of California has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
CEO of Delta Dental of California
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Delta Dental of California scored a -50 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Delta Dental of California would recommend the brand to a friend. ENPS measures how likely Delta Dental of California employees would recommend working at Delta Dental of California to a friend.
Net Promoter Score
-50
NPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 56% | Promoters |
|---|---|
| 24% | Passive |
| 20% | Detractors |
