-59
NPS
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Delta Dental of Michigan
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About Delta Dental of Michigan's Brand
Delta Dental of Michigan, with its affiliates in Arkansas, Indiana, Kentucky, New Mexico, North Carolina, Ohio and Tennessee
Brand at a Glance
61%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.3/5
Customer Service
Delta Dental of Michigan NPS
Delta Dental of Michigan's Net Promoter Score (NPS) is a -59 with 18% Promoters, 5% Passives, and 77% Detractors. Net Promoter Score tracks whether Delta Dental of Michigan's customers would recommend using the product based on a scale of -100 to 100.
Delta Dental of Michigan Overall NPS
| 18% | Promoters |
|---|---|
| 5% | Passives |
| 77% | Detractors |
Delta Dental of Michigan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -55 | May 2023 | -55 |
Jul 2023 -40 | Jul 2023 | -40 |
Oct 2023 -45 | Oct 2023 | -45 |
Nov 2023 -53 | Nov 2023 | -53 |
Jan 2024 -57 | Jan 2024 | -57 |
Mar 2024 -47 | Mar 2024 | -47 |
Oct 2024 -50 | Oct 2024 | -50 |
Dec 2024 -48 | Dec 2024 | -48 |
Feb 2025 -50 | Feb 2025 | -50 |
Sep 2025 -52 | Sep 2025 | -52 |
Nov 2025 -55 | Nov 2025 | -55 |
Dec 2025 -59 | Dec 2025 | -59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delta Dental of Michigan NPS by Gender
Male customers rated Delta Dental of Michigan's NPS 50 points higher than Female customers.
Male
-50
Delta Dental of Michigan's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-100
Delta Dental of Michigan's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Delta Dental of Michigan NPS by Ethnicity
Delta Dental of Michigan's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Delta Dental of Michigan NPS by Age
Delta Dental of Michigan's NPS was rated -100 points by customers ages 66+ on Comparably.
Delta Dental of Michigan NPS by Usage
Delta Dental of Michigan's NPS was rated -66 points by customers who have used Delta Dental of Michigan's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -66 | Over 10 Years | -66 |
Delta Dental of Michigan Customer Reviews
Out of the 2 Delta Dental of Michigan customer reviews 0 were positive and 2 were constructive. Delta Dental of Michigan customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Delta Dental of Michigan Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Delta Dental of Michigan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delta Dental of Michigan Customer Loyalty Score by Gender
Female customers rated Delta Dental of Michigan's Customer Loyalty score 45% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Delta Dental of Michigan.
Male
55%
Yes
Female
100%
Yes
Delta Dental of Michigan Customer Loyalty Score by Ethnicity
Delta Dental of Michigan's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Delta Dental of Michigan.
70
out of 100
Caucasian
Delta Dental of Michigan Customer Loyalty Score by Age
Delta Dental of Michigan's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Delta Dental of Michigan.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Delta Dental of Michigan Customer Loyalty Score by Usage
Delta Dental of Michigan's Customer Loyalty score was rated 70% by customers who have used Delta Dental of Michigan's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Delta Dental of Michigan Product Quality
2.3/5
Delta Dental of Michigan has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Delta Dental of Michigan Product Information
Delta Dental of Michigan’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Insurance
Quick Insights into Delta Dental of Michigan Product Quality
Delta Dental of Michigan's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Delta Dental of Michigan Product Quality the Highest
Ranked Delta Dental of Michigan Product Quality the Lowest
Delta Dental of Michigan Product Quality Score by Gender
Male customers rated Delta Dental of Michigan's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Delta Dental of Michigan.
Male
2.1/5
Female
1.5/5
Delta Dental of Michigan Product Quality Score by Ethnicity
Delta Dental of Michigan's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Delta Dental of Michigan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Delta Dental of Michigan Product Quality Score by Age
Delta Dental of Michigan's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Delta Dental of Michigan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Delta Dental of Michigan Product Quality Score by Usage
Delta Dental of Michigan's Product Quality score was rated 1.9 stars by customers who have used Delta Dental of Michigan's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Delta Dental of Michigan Pricing
Delta Dental of Michigan ROI & Value For Money
2.2/5
Delta Dental of Michigan has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Delta Dental of Michigan ROI
Delta Dental of Michigan's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Delta Dental of Michigan ROI the Highest
Ranked Delta Dental of Michigan ROI the Lowest
Delta Dental of Michigan ROI Score by Gender
Male customers rated Delta Dental of Michigan's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Delta Dental of Michigan.
Male
1.9/5
Female
1.5/5
Delta Dental of Michigan ROI Score by Ethnicity
Delta Dental of Michigan's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Delta Dental of Michigan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Delta Dental of Michigan ROI Score by Age
Delta Dental of Michigan's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Delta Dental of Michigan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Delta Dental of Michigan ROI Score by Usage
Delta Dental of Michigan's ROI score was rated 1.7 stars by customers who have used Delta Dental of Michigan's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Delta Dental of Michigan Customer Satisfaction (CSAT)
Delta Dental of Michigan Customer Satisfaction (CSAT) Score
38 / 100
Delta Dental of Michigan has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Delta Dental of Michigan Customer Satisfaction
Delta Dental of Michigan's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Delta Dental of Michigan Customer Satisfaction the Highest
Ranked Delta Dental of Michigan Customer Satisfaction the Lowest
Delta Dental of Michigan Customer Satisfaction Score by Gender
Male customers rated Delta Dental of Michigan's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Delta Dental of Michigan.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Delta Dental of Michigan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Delta Dental of Michigan's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Delta Dental of Michigan.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Delta Dental of Michigan Customer Satisfaction Score by Age
Delta Dental of Michigan's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Delta Dental of Michigan.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Delta Dental of Michigan Customer Satisfaction Score by Usage
Delta Dental of Michigan's Customer Satisfaction score was rated 20 points by customers who have used Delta Dental of Michigan's products/services for Over 10 Years.
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Delta Dental of Michigan Customer Service
2.3/5
Delta Dental of Michigan has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Delta Dental of Michigan's Customer Service
Address
4100 Okemos Road, Okemos, MI 48864-3215
Website
http://www.deltadentalmi.com/
Phone Number
517-349-6000
Quick Insights into Delta Dental of Michigan Customer Service
Delta Dental of Michigan's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Delta Dental of Michigan's Customer Service score.
Ranked Delta Dental of Michigan Customer Service the Highest
Ranked Delta Dental of Michigan Customer Service the Lowest
Delta Dental of Michigan Customer Service Score by Gender
Male customers rated Delta Dental of Michigan's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Delta Dental of Michigan.
Male
2.2/5
Female
1.5/5
Delta Dental of Michigan Customer Service Score by Ethnicity
Delta Dental of Michigan's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Delta Dental of Michigan.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Delta Dental of Michigan Customer Service Score by Age
Delta Dental of Michigan's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Delta Dental of Michigan.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Delta Dental of Michigan Customer Service Score by Usage
Delta Dental of Michigan's Customer Service score was rated 2 stars by customers who have used Delta Dental of Michigan's products/services for Over 10 Years.
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Delta Dental of Michigan as an Employer
4.6/5
Delta Dental of Michigan has a 4.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Delta Dental of Michigan scored a -59 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Delta Dental of Michigan would recommend the brand to a friend. ENPS measures how likely Delta Dental of Michigan employees would recommend working at Delta Dental of Michigan to a friend.
Net Promoter Score
-59
NPS Score
| 18% | Promoters |
|---|---|
| 5% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
