-100
NPS
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Delta Electronics
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About Delta Electronics' Brand
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
Delta Electronics NPS
Delta Electronics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Delta Electronics's customers would recommend using the product based on a scale of -100 to 100.
Delta Electronics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Delta Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delta Electronics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Delta Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delta Electronics Product Quality
4/5
Delta Electronics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Delta Electronics' overall Product Quality score rated by its users and customers.
Delta Electronics Product Information
Delta Electronics’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.deltaww.com
Delta Electronics Pricing
Delta Electronics ROI & Value For Money
3/5
Delta Electronics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Delta Electronics' overall ROI score rated by its users and customers.
Delta Electronics Customer Satisfaction (CSAT)
Delta Electronics Customer Satisfaction (CSAT) Score
100 / 100
Delta Electronics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Delta Electronics Customer Service
1.5/5
Delta Electronics has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Delta Electronics' overall Customer Service score rated by its users and customers.
About Delta Electronics's Customer Service
Website
http://www.deltaww.com
Delta Electronics as an Employer
2.8/5
Delta Electronics has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Delta Electronics scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Delta Electronics would recommend the brand to a friend. ENPS measures how likely Delta Electronics employees would recommend working at Delta Electronics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
