-25
NPS
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Deluxe Entertainment
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About Deluxe Entertainment's Brand
Brand at a Glance
100%
Customer Loyalty
3.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Deluxe Entertainment NPS
Deluxe Entertainment's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Deluxe Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Deluxe Entertainment Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Deluxe Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Apr 2025 -25 | Apr 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deluxe Entertainment Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Deluxe Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Deluxe Entertainment Product Quality
3.3/5
Deluxe Entertainment has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Deluxe Entertainment Product Information
Deluxe Entertainment’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.bydeluxe.com
Deluxe Entertainment Pricing
Deluxe Entertainment ROI & Value For Money
4.2/5
Deluxe Entertainment has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Deluxe Entertainment Customer Satisfaction (CSAT)
Deluxe Entertainment Customer Satisfaction (CSAT) Score
67 / 100
Deluxe Entertainment has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Deluxe Entertainment Customer Service
4.2/5
Deluxe Entertainment has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Deluxe Entertainment's Customer Service
Website
https://www.bydeluxe.com
Deluxe Entertainment as an Employer
3.0/5
Deluxe Entertainment has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Deluxe Entertainment scored a -25 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Deluxe Entertainment would recommend the brand to a friend. ENPS measures how likely Deluxe Entertainment employees would recommend working at Deluxe Entertainment to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
