5
NPS
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Demandforce
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About Demandforce's Brand
Demandforce develops Demandforce D3, a SaaS-based app that helps businesses to reach consumers via emails, SMS and online services.
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Demandforce NPS
Demandforce's Net Promoter Score (NPS) is a 5 with 45% Promoters, 15% Passives, and 40% Detractors. Net Promoter Score tracks whether Demandforce's customers would recommend using the product based on a scale of -100 to 100.
Demandforce Overall NPS
| 45% | Promoters |
|---|---|
| 15% | Passives |
| 40% | Detractors |
Demandforce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 17 | Aug 2020 | 17 |
Apr 2023 13 | Apr 2023 | 13 |
Aug 2023 8 | Aug 2023 | 8 |
Feb 2024 10 | Feb 2024 | 10 |
Apr 2025 5 | Apr 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Demandforce NPS by Usage
Demandforce's NPS was rated the highest by customers who have used Demandforce's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -19 | Less than 1 Year | -19 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
Demandforce Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Demandforce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Demandforce Product Quality
2.9/5
Demandforce has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Demandforce Product Information
Demandforce serves markets in the United States, Asia, Europe, Australia, Canada, India, United Kingdom, and Latin America. Demandforce supports Web devices and offers products for small and medium sized businesses.
Demandforce’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Demandforce's product the highest. Reviewers from the Tech industry rated Demandforce the lowest at 3.
- Website
- http://go.demandforce.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Appointment Reminder Software
Appointments and Scheduling Software
Reputation Management Software
Social CRM Software
Customer Communications Management Software
Quick Insights into Demandforce Product Quality
Demandforce's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Demandforce's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Demandforce's Product Quality.
Ranked Demandforce Product Quality the Highest
Ranked Demandforce Product Quality the Lowest
Demandforce Product Quality Score by Usage
Demandforce's Product Quality score was rated the highest by customers who have used Demandforce's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Demandforce Product Quality Score by Industry
Demandforce's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Demandforce Pricing
Demandforce ROI & Value For Money
3.1/5
Demandforce has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Demandforce's overall ROI score rated by its users and customers.
Demandforce Pricing Plans
Demandforce has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Who Uses Demandforce?
Small Businesses
Medium Businesses
Quick Insights into Demandforce ROI
Demandforce's ROI score was rated highest by customers from the Automotive and Transportation industry.
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Ranked Demandforce ROI the Highest
Demandforce ROI Score by Industry
Demandforce's ROI score was rated 3.3 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Demandforce Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Demandforce Customer Service
3.1/5
Demandforce has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Demandforce's Customer Service
Address
22 4th Street, 12th Floor, San Francisco, CA 94103
Website
http://go.demandforce.com/
Phone Number
415-904-8080
Demandforce as an Employer
2.6/5
Demandforce has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Demandforce scored a 5 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Demandforce would recommend the brand to a friend. ENPS measures how likely Demandforce employees would recommend working at Demandforce to a friend.
Net Promoter Score
5
NPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
