34
NPS
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Denim
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About Denim's Brand
We're building Denim(TM) – the future of insurance and financial services. Visit denimlabs.com for news about our upcoming launch!
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
4/5
Pricing
3/5
Customer Service
Denim NPS
Denim's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Denim's customers would recommend using the product based on a scale of -100 to 100.
Denim Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Denim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
May 2024 33 | May 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Denim Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Denim users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Denim Product Quality
1.5/5
Denim has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Denim's overall Product Quality score rated by its users and customers.
Denim Product Information
Denim’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://denimlabs.com
- Company Size
- 1-10 Employees
Denim Pricing
Denim ROI & Value For Money
4/5
Denim has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Denim's overall ROI score rated by its users and customers.
Denim Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Denim Customer Service
3/5
Denim has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Denim's overall Customer Service score rated by its users and customers.
About Denim's Customer Service
Address
Des Moines, IA
Website
http://denimlabs.com
Phone Number
(888)403-3646
Denim as an Employer
4.6/5
Denim has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Denim scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Denim would recommend the brand to a friend. ENPS measures how likely Denim employees would recommend working at Denim to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
