-100
NPS
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DenizBank
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About DenizBank's Brand
Provider of commercial banking services. The company is engaged in providing corporate and retail banking, leasing, cash management, factoring, consumer, mortgage, vehicle loans, insurance and investment brokerage services to its clients in Russia, Turkey and Germany. It serves small and medium-sized businesses involved with the agriculture, energy, tourism, education, healthcare, sports, and maritime industries.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DenizBank CMO
Tester Tester
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DenizBank NPS
DenizBank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DenizBank's customers would recommend using the product based on a scale of -100 to 100.
DenizBank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DenizBank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2026 -100 | Feb 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DenizBank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DenizBank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DenizBank Product Quality
1.5/5
DenizBank has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DenizBank's overall Product Quality score rated by its users and customers.
DenizBank Product Information
DenizBank’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.denizbank.com
- Company Size
- 10,000+ Employees
DenizBank Pricing
DenizBank ROI & Value For Money
1.5/5
DenizBank has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DenizBank's overall ROI score rated by its users and customers.
DenizBank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DenizBank Customer Service
1.5/5
DenizBank has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DenizBank's overall Customer Service score rated by its users and customers.
About DenizBank's Customer Service
Address
34394 Solomon Islands
Website
www.denizbank.com
DenizBank as an Employer
4.6/5
DenizBank has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
DenizBank scored a -100 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of DenizBank would recommend the brand to a friend. ENPS measures how likely DenizBank employees would recommend working at DenizBank to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
