28
NPS
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Brand Page
Denodo
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About Denodo's Brand
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Denodo NPS
Denodo's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Denodo's customers would recommend using the product based on a scale of -100 to 100.
Denodo Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Denodo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Apr 2024 0 | Apr 2024 | 0 |
Jan 2025 20 | Jan 2025 | 20 |
Aug 2025 33 | Aug 2025 | 33 |
May 2026 29 | May 2026 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Denodo NPS by Gender
Denodo's NPS was rated 67 by Male customers on Comparably.
Male
67
Denodo's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Denodo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Denodo Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Denodo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Denodo Customer Loyalty Score by Gender
Denodo's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Denodo Product Quality
3/5
Denodo has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Denodo Product Information
Denodo’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Computer Software
Quick Insights into Denodo Product Quality
Denodo's Product Quality score was rated highest by Male customers.
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Ranked Denodo Product Quality the Highest
Denodo Product Quality Score by Gender
Denodo's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Denodo Pricing
Denodo ROI & Value For Money
4.1/5
Denodo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Denodo ROI
Denodo's ROI score was rated highest by Male customers.
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Ranked Denodo ROI the Highest
Denodo ROI Score by Gender
Denodo's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Denodo Customer Satisfaction (CSAT)
Denodo Customer Satisfaction (CSAT) Score
49 / 100
Denodo has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Very Satisfied
33%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Denodo Customer Satisfaction
Denodo's Customer Satisfaction score was rated highest by Male customers.
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Ranked Denodo Customer Satisfaction the Highest
Denodo Customer Satisfaction Score by Gender
Denodo's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Denodo Customer Service
4.2/5
Denodo has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Denodo Customer Service
Denodo's Customer Service score was rated highest by Male customers.
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Ranked Denodo Customer Service the Highest
Denodo Customer Service Score by Gender
Denodo's Customer Service score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Denodo as an Employer
3.3/5
Denodo has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Denodo scored a 28 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Denodo would recommend the brand to a friend. ENPS measures how likely Denodo employees would recommend working at Denodo to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
