34
NPS
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Denodo
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About Denodo's Brand
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
4.3/5
Pricing
4.1/5
Customer Service
Denodo NPS
Denodo's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Denodo's customers would recommend using the product based on a scale of -100 to 100.
Denodo Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Denodo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Apr 2024 0 | Apr 2024 | 0 |
Jan 2025 20 | Jan 2025 | 20 |
Aug 2025 33 | Aug 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Denodo Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Denodo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Denodo Product Quality
3/5
Denodo has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Denodo Product Information
Denodo’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Computer Software
Denodo Pricing
Denodo ROI & Value For Money
4.3/5
Denodo has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Denodo Customer Satisfaction (CSAT)
Denodo Customer Satisfaction (CSAT) Score
40 / 100
Denodo has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Denodo Customer Service
4.1/5
Denodo has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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Denodo as an Employer
3.3/5
Denodo has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Denodo scored a 34 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Denodo would recommend the brand to a friend. ENPS measures how likely Denodo employees would recommend working at Denodo to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
