42
NPS
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Dentsu Aegis Network
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About Dentsu Aegis Network's Brand
Brand at a Glance
65%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Dentsu Aegis Network NPS
Dentsu Aegis Network's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Dentsu Aegis Network's customers would recommend using the product based on a scale of -100 to 100.
Dentsu Aegis Network Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Dentsu Aegis Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 60 | Sep 2022 | 60 |
Sep 2023 67 | Sep 2023 | 67 |
Nov 2023 43 | Nov 2023 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dentsu Aegis Network Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Dentsu Aegis Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dentsu Aegis Network Product Quality
3.4/5
Dentsu Aegis Network has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Dentsu Aegis Network's overall Product Quality score rated by its users and customers.
Dentsu Aegis Network Product Information
Dentsu Aegis Network’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Dentsu Aegis Network Pricing
Dentsu Aegis Network ROI & Value For Money
3.9/5
Dentsu Aegis Network has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Dentsu Aegis Network Customer Satisfaction (CSAT)
Dentsu Aegis Network Customer Satisfaction (CSAT) Score
60 / 100
Dentsu Aegis Network has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dentsu Aegis Network Customer Service
3.9/5
Dentsu Aegis Network has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Dentsu Aegis Network's overall Customer Service score rated by its users and customers.
About Dentsu Aegis Network's Customer Service
Address
Regent's Place, London, NW1 3BF Bahamas
Website
https://www.dentsuaegisnetwork.com
Dentsu Aegis Network as an Employer
3.5/5
Dentsu Aegis Network has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Dentsu Aegis Network scored a 42 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Dentsu Aegis Network would recommend the brand to a friend. ENPS measures how likely Dentsu Aegis Network employees would recommend working at Dentsu Aegis Network to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
