100
NPS
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Brand Page
Department of Homeland Security
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About Department of Homeland Security's Brand
The United States Department of Homeland Security is a Cabinet department of the United States federal government.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Department of Homeland Security NPS
Department of Homeland Security's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Department of Homeland Security's customers would recommend using the product based on a scale of -100 to 100.
Department of Homeland Security Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Department of Homeland Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
May 2024 100 | May 2024 | 100 |
Dec 2025 100 | Dec 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Department of Homeland Security Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Department of Homeland Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Department of Homeland Security Product Quality
4.1/5
Department of Homeland Security has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Department of Homeland Security's overall Product Quality score rated by its users and customers.
Department of Homeland Security Product Information
Department of Homeland Security’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.dhs.gov
Department of Homeland Security Pricing
Department of Homeland Security ROI & Value For Money
4.2/5
Department of Homeland Security has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Department of Homeland Security's overall ROI score rated by its users and customers.
Department of Homeland Security Customer Satisfaction (CSAT)
Department of Homeland Security Customer Satisfaction (CSAT) Score
100 / 100
Department of Homeland Security has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Department of Homeland Security Customer Service
4.2/5
Department of Homeland Security has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Department of Homeland Security's overall Customer Service score rated by its users and customers.
About Department of Homeland Security's Customer Service
Address
Washington, DC 20528 United States of America
Website
http://www.dhs.gov
Phone Number
1-202-282-8000
Department of Homeland Security's Social Links
Department of Homeland Security as an Employer
Consumer vs. Employees
Department of Homeland Security scored a 100 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Department of Homeland Security would recommend the brand to a friend. ENPS measures how likely Department of Homeland Security employees would recommend working at Department of Homeland Security to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 18% | Promoters |
|---|---|
| 46% | Passive |
| 36% | Detractors |
