67
NPS
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Brand Page
Depop
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About Depop's Brand
Operator of a social shopping marketplace. The company's social shopping application allows users to sell and buy from their smartphone, set up their own stores, follow interesting people and discover unique items.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Depop NPS
Depop's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Depop's customers would recommend using the product based on a scale of -100 to 100.
Depop Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Depop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Dec 2020 50 | Dec 2020 | 50 |
Mar 2021 66 | Mar 2021 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Depop Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Depop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Depop Product Quality
3.8/5
Depop has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Depop's overall Product Quality score rated by its users and customers.
Depop Product Information
Depop’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.depop.com
- Company Size
- 51-200 Employees
Industry
Marketplaces
Depop Pricing
Depop ROI & Value For Money
3.5/5
Depop has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Depop's overall ROI score rated by its users and customers.
Depop Customer Service
3.5/5
Depop has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Depop's overall Customer Service score rated by its users and customers.
About Depop's Customer Service
Address
37 Warren Street, London, W1T 6AD United Kingdom
Website
www.depop.com
Consumer vs. Employees
Depop scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Depop would recommend the brand to a friend. ENPS measures how likely Depop employees would recommend working at Depop to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
