-23
NPS
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Deposco
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About Deposco's Brand
Deposco is a provider of cloud-based supply chain software applications for inventory, order and warehouse management.
Brand at a Glance
54%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Deposco NPS
Deposco's Net Promoter Score (NPS) is a -23 with 23% Promoters, 31% Passives, and 46% Detractors. Net Promoter Score tracks whether Deposco's customers would recommend using the product based on a scale of -100 to 100.
Deposco Overall NPS
| 23% | Promoters |
|---|---|
| 31% | Passives |
| 46% | Detractors |
Deposco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Aug 2020 20 | Aug 2020 | 20 |
Dec 2021 17 | Dec 2021 | 17 |
Jun 2022 27 | Jun 2022 | 27 |
Jul 2022 12 | Jul 2022 | 12 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 -10 | May 2023 | -10 |
Mar 2024 -18 | Mar 2024 | -18 |
May 2025 -25 | May 2025 | -25 |
Oct 2025 -23 | Oct 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deposco NPS by Usage
Deposco's NPS was rated -20 points by customers who have used Deposco's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
Deposco Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Deposco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Deposco Product Quality
3.3/5
Deposco has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Deposco Product Information
Deposco serves markets in the United States, Canada, and Latin America. Deposco supports Web devices and offers products for small, medium, and large sized businesses.
Deposco’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.deposco.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SaaS
Languages Supported
English
Spanish
Product Type
Facility Management Software
Inventory Management Software
Enterprise Resource Planning (ERP) Software
Supply Chain Management Software
Deposco Pricing
Deposco ROI & Value For Money
3/5
Deposco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Deposco's overall ROI score rated by its users and customers.
Deposco Pricing Plans
Deposco has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Deposco?
Small Businesses
Medium Businesses
Large Enterprises
Deposco Customer Satisfaction (CSAT)
Deposco Customer Satisfaction (CSAT) Score
33 / 100
Deposco has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Deposco Customer Service
3.3/5
Deposco has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Deposco's Customer Service
Address
4800 North Point Parkway, Suite 100, Alpharetta, GA
Website
http://www.deposco.com
Phone Number
(877) 770-1110
Deposco as an Employer
3.7/5
Deposco has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Deposco scored a -23 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Deposco would recommend the brand to a friend. ENPS measures how likely Deposco employees would recommend working at Deposco to a friend.
Net Promoter Score
-23
NPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
