36
NPS
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Dermalogica
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About Dermalogica's Brand
When Dermalogica meets skin, skin health is redefined. Dermalogica is the number one choice of skin care professionals and consumers worldwide.
Brand at a Glance
84%
Customer Loyalty
4.4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Dermalogica NPS
Dermalogica's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether Dermalogica's customers would recommend using the product based on a scale of -100 to 100.
Dermalogica Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
Dermalogica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 33 | Apr 2024 | 33 |
May 2024 34 | May 2024 | 34 |
Jun 2024 34 | Jun 2024 | 34 |
Jul 2024 34 | Jul 2024 | 34 |
Aug 2024 35 | Aug 2024 | 35 |
Sep 2024 34 | Sep 2024 | 34 |
Oct 2024 35 | Oct 2024 | 35 |
Nov 2024 34 | Nov 2024 | 34 |
Mar 2025 34 | Mar 2025 | 34 |
May 2025 34 | May 2025 | 34 |
Jul 2025 35 | Jul 2025 | 35 |
Oct 2025 35 | Oct 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dermalogica NPS by Gender
Male customers rated Dermalogica's NPS 69 points higher than Female customers.
Male
100
Dermalogica's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
31
Dermalogica's NPS was rated 31 by Female customers on Comparably.
55%
Promoters
21%
Passives
24%
Detractors
Dermalogica NPS by Ethnicity
Dermalogica's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Native American 34 | Native American | 34 |
Other 0 | Other | 0 |
Dermalogica NPS by Age
Dermalogica's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Dermalogica NPS by Usage
Dermalogica's NPS was rated the highest by customers who have used Dermalogica's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 56 | Less than 1 Year | 56 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
5 to 10 Years 56 | 5 to 10 Years | 56 |
Over 10 Years 30 | Over 10 Years | 30 |
Dermalogica Customer Reviews
Out of the 14 Dermalogica customer reviews 8 were positive and 6 were constructive. Dermalogica customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Dermalogica Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Dermalogica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dermalogica Customer Loyalty Score by Gender
Male customers rated Dermalogica's Customer Loyalty score 21% higher than Female customers.
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Male
100%
Yes
Female
79%
Yes
Dermalogica Customer Loyalty Score by Ethnicity
Dermalogica's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dermalogica.
86
out of 100
Caucasian
40
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Native American
64
out of 100
Other
Dermalogica Customer Loyalty Score by Age
Dermalogica's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 55% | 26-30 | 55% |
31-35 87% | 31-35 | 87% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 85% | 51-55 | 85% |
66+ 100% | 66+ | 100% |
Dermalogica Customer Loyalty Score by Usage
Dermalogica's Customer Loyalty score was rated the highest by customers who have used Dermalogica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dermalogica Customer Loyalty Score by Industry
Dermalogica's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Retail industry customers.
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Dermalogica Product Quality
4.4/5
Dermalogica has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Dermalogica Product Information
Dermalogica’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Dermalogica's product the highest. Reviewers from the Education industry rated Dermalogica the lowest at 4.5.
- Website
- http://www.dermalogica.com/
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Dermalogica Product Quality
Dermalogica's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers who have used Dermalogica's products/services for 2 to 5 Years.
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Ranked Dermalogica Product Quality the Highest
Ranked Dermalogica Product Quality the Lowest
Dermalogica Product Quality Score by Gender
Male customers rated Dermalogica's Product Quality score 0.3 stars higher than Female customers.
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Male
4.8/5
Female
4.5/5
Dermalogica Product Quality Score by Ethnicity
Dermalogica's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dermalogica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Native American 4.6 | Native American | 4.6 |
Other 4.1 | Other | 4.1 |
Dermalogica Product Quality Score by Age
Dermalogica's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Dermalogica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.8 | 31-35 | 4.8 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.8 | 46-50 | 4.8 |
51-55 4.4 | 51-55 | 4.4 |
66+ 5 | 66+ | 5 |
Dermalogica Product Quality Score by Usage
Dermalogica's Product Quality score was rated the highest by customers who have used Dermalogica's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Dermalogica Product Quality Score by Industry
Dermalogica's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Dermalogica Pricing
Dermalogica ROI & Value For Money
3.8/5
Dermalogica has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Dermalogica Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Retail industry think that they had the lowest ROI from Dermalogica.
Quick Insights into Dermalogica ROI
Dermalogica's ROI score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Dermalogica ROI the Highest
Ranked Dermalogica ROI the Lowest
Dermalogica ROI Score by Gender
Male customers rated Dermalogica's ROI score 1.1 stars higher than Female customers.
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Male
4.6/5
Female
3.5/5
Dermalogica ROI Score by Ethnicity
Dermalogica's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dermalogica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 3.1 | Native American | 3.1 |
Other 2.8 | Other | 2.8 |
Dermalogica ROI Score by Age
Dermalogica's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Dermalogica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.3 | 26-30 | 3.3 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2.9 | 51-55 | 2.9 |
66+ 4.1 | 66+ | 4.1 |
Dermalogica ROI Score by Usage
Dermalogica's ROI score was rated the highest by customers who have used Dermalogica's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Dermalogica ROI Score by Industry
Dermalogica's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.
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Dermalogica Customer Satisfaction (CSAT)
Dermalogica Customer Satisfaction (CSAT) Score
79 / 100
Dermalogica has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
35%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dermalogica Customer Satisfaction
Dermalogica's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Native American customers.
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Ranked Dermalogica Customer Satisfaction the Highest
Ranked Dermalogica Customer Satisfaction the Lowest
Dermalogica Customer Satisfaction Score by Gender
Male customers rated Dermalogica's Customer Satisfaction score 28 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
72 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 6% | |
Very Dissatisfied | 8% |
Dermalogica Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dermalogica's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
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84 / 100
Very Satisfied
52%
Satisfied
32%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%
CSAT according to African American/Black
Dermalogica's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Dermalogica's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
Dermalogica's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Dermalogica's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dermalogica.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Dermalogica Customer Satisfaction Score by Age
Dermalogica's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Dermalogica.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 72% | |||||||||||||||
| 36-40 | 34% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 66+ | 100% |
Dermalogica Customer Satisfaction Score by Usage
Dermalogica's Customer Satisfaction score was rated the highest by customers who have used Dermalogica's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Dermalogica Customer Satisfaction Score by Industry
Dermalogica's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Dermalogica Customer Satisfaction Score by Industry",
"text": "Dermalogica's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Fashion and Beauty industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Dermalogica's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Dermalogica's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Dermalogica's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Dermalogica's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Dermalogica's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
}
]
}Dermalogica Customer Service
4/5
Dermalogica has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Dermalogica's Customer Service
Address
1535 Beachey Place, Carson, CA 90746
Website
http://www.dermalogica.com/
Phone Number
310-900-4000
Dermalogica's Social Links
Quick Insights into Dermalogica Customer Service
Dermalogica's Customer Service score was rated highest by customers ages 66+, and rated lowest by African American/Black customers.
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Ranked Dermalogica Customer Service the Highest
Ranked Dermalogica Customer Service the Lowest
Dermalogica Customer Service Score by Gender
Male customers rated Dermalogica's Customer Service score 0.7 stars higher than Female customers.
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Male
4.6/5
Female
3.9/5
Dermalogica Customer Service Score by Ethnicity
Dermalogica's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dermalogica.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 3.6 | Native American | 3.6 |
Other 3.8 | Other | 3.8 |
Dermalogica Customer Service Score by Age
Dermalogica's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dermalogica.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.4 | 46-50 | 4.4 |
51-55 3.5 | 51-55 | 3.5 |
66+ 4.7 | 66+ | 4.7 |
Dermalogica Customer Service Score by Usage
Dermalogica's Customer Service score was rated the highest by customers who have used Dermalogica's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Dermalogica Customer Service Score by Industry
Dermalogica's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.
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Dermalogica as an Employer
3.9/5
Dermalogica has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Dermalogica scored a 36 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Dermalogica would recommend the brand to a friend. ENPS measures how likely Dermalogica employees would recommend working at Dermalogica to a friend.
Net Promoter Score
36
NPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 52% | Promoters |
|---|---|
| 10% | Passive |
| 38% | Detractors |
