0
NPS
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Derry Court
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About Derry Court's Brand
Friendly & Cost Effective Contract Cleaners With A Multi-Award Winning Service. Nationwide Contract Cleaners reliable And Friendly.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Derry Court NPS
Derry Court's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Derry Court's customers would recommend using the product based on a scale of -100 to 100.
Derry Court Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Derry Court NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Derry Court Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Derry Court users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Derry Court Product Quality
4/5
Derry Court has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Derry Court's overall Product Quality score rated by its users and customers.
Derry Court Product Information
Derry Court’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.derrycourt.ie/
- Company Size
- 5,001-10,000 Employees
Derry Court Pricing
Derry Court ROI & Value For Money
3.5/5
Derry Court has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Derry Court's overall ROI score rated by its users and customers.
Derry Court Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Derry Court Customer Service
4/5
Derry Court has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Derry Court's overall Customer Service score rated by its users and customers.
About Derry Court's Customer Service
Website
http://www.derrycourt.ie/
Phone Number
+353 21 461 4281
Derry Court as an Employer
Consumer vs. Employees
Derry Court scored a 0 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Derry Court would recommend the brand to a friend. ENPS measures how likely Derry Court employees would recommend working at Derry Court to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
