-34
NPS
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Descartes Labs
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About Descartes Labs' Brand
Building a living, breathing atlas of the world by applying artificial intelligence to satellite imagery
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
4.7/5
Customer Service
Descartes Labs NPS
Descartes Labs's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Descartes Labs's customers would recommend using the product based on a scale of -100 to 100.
Descartes Labs Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Descartes Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Jul 2022 -33 | Jul 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Descartes Labs Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Descartes Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Descartes Labs Product Quality
3.8/5
Descartes Labs has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Descartes Labs' overall Product Quality score rated by its users and customers.
Descartes Labs Product Information
Descartes Labs’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
Enterprise
Descartes Labs Pricing
Descartes Labs ROI & Value For Money
3.2/5
Descartes Labs has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Descartes Labs Customer Satisfaction (CSAT)
Descartes Labs Customer Satisfaction (CSAT) Score
100 / 100
Descartes Labs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Descartes Labs Customer Service
4.7/5
Descartes Labs has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Descartes Labs' overall Customer Service score rated by its users and customers.
About Descartes Labs's Customer Service
Address
100 N. Guadalupe St., Santa Fe, NM 87501
Website
http://www.descarteslabs.com/
Descartes Labs's Social Links
Descartes Labs as an Employer
4.7/5
Descartes Labs has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Descartes Labs scored a -34 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Descartes Labs would recommend the brand to a friend. ENPS measures how likely Descartes Labs employees would recommend working at Descartes Labs to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
