0
NPS
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Deseret News
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About Deseret News' Brand
The Deseret News is the first news organization and the longest continuously-operating business in the state of Utah.
Brand at a Glance
5/5
Product Quality
4.5/5
Pricing
Deseret News NPS
Deseret News's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Deseret News's customers would recommend using the product based on a scale of -100 to 100.
Deseret News Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Deseret News NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deseret News Product Quality
5/5
Deseret News has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Deseret News' overall Product Quality score rated by its users and customers.
Deseret News Product Information
Deseret News’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.deseretnews.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Deseret News Pricing
Deseret News ROI & Value For Money
4.5/5
Deseret News has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Deseret News Customer Satisfaction (CSAT)
Deseret News Customer Satisfaction (CSAT) Score
100 / 100
Deseret News has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Deseret News as an Employer
Consumer vs. Employees
Deseret News scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Deseret News would recommend the brand to a friend. ENPS measures how likely Deseret News employees would recommend working at Deseret News to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
