-46
NPS
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Deserve
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About Deserve's Brand
Deserve is a next-gen analytics-based fintech company providing access to fair credit products for deserving but underserved populations.
Brand at a Glance
58%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Deserve NPS
Deserve's Net Promoter Score (NPS) is a -46 with 23% Promoters, 8% Passives, and 69% Detractors. Net Promoter Score tracks whether Deserve's customers would recommend using the product based on a scale of -100 to 100.
Deserve Overall NPS
| 23% | Promoters |
|---|---|
| 8% | Passives |
| 69% | Detractors |
Deserve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 -50 | Feb 2022 | -50 |
Mar 2022 -60 | Mar 2022 | -60 |
May 2022 -67 | May 2022 | -67 |
Apr 2023 -75 | Apr 2023 | -75 |
Sep 2023 -77 | Sep 2023 | -77 |
Nov 2023 -60 | Nov 2023 | -60 |
Jan 2024 -45 | Jan 2024 | -45 |
Mar 2024 -50 | Mar 2024 | -50 |
Oct 2024 -46 | Oct 2024 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deserve Customer Reviews
Out of the 2 Deserve customer reviews 0 were positive and 2 were constructive. Deserve customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Deserve Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Deserve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Deserve Product Quality
1.9/5
Deserve has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Deserve Product Information
Deserve’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- https://www.deserve.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Big Data
FinTech
Deserve Pricing
Deserve ROI & Value For Money
2.1/5
Deserve has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Deserve Customer Satisfaction (CSAT)
Deserve Customer Satisfaction (CSAT) Score
33 / 100
Deserve has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Deserve Customer Service
2/5
Deserve has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Deserve's Customer Service
Address
1010 Doyle Street, Suite 200, Menlo Park, CA 94025
Website
https://www.deserve.com
Phone Number
1.800.316.7258
Deserve's Social Links
Deserve as an Employer
3.2/5
Deserve has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Deserve scored a -46 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Deserve would recommend the brand to a friend. ENPS measures how likely Deserve employees would recommend working at Deserve to a friend.
Net Promoter Score
-46
NPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 63% | Promoters |
|---|---|
| 8% | Passive |
| 29% | Detractors |
