20
NPS
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Deutsch LA
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About Deutsch LA's Brand
Deutsch LA is a culturally shaped, data-inspired creative studio. We live at the intersection of entertainment, technology and culture. Shaped by the creative legacy of Hollywood and the smarts of Silicon Beach. We work in the heart of LA. A city that drives culture in America and around the world. We operate a little differently than an ad agency. ?Because we’re equal parts data, media, tech, design and storytelling – with our own state-of-the-art production facility at the core – our ideas are powered by insights, backed with data, and made to scale. We have outsized ambition. We dream bigger. Some would say we have a bit of a chip on our shoulder. We agree. We come to work not because of what we have done but because of what we might still do. What change we might still make, what work we might still bring to life, what minds we might still change, and what imaginations we might ignite.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Deutsch LA NPS
Deutsch LA's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Deutsch LA's customers would recommend using the product based on a scale of -100 to 100.
Deutsch LA Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Deutsch LA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2024 13 | Dec 2024 | 13 |
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 20 | Nov 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deutsch LA Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Deutsch LA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Deutsch LA Product Quality
3.7/5
Deutsch LA has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Deutsch LA Product Information
Deutsch LA’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://deutschla.com/
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Deutsch LA Pricing
Deutsch LA ROI & Value For Money
3.5/5
Deutsch LA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Deutsch LA Customer Satisfaction (CSAT)
Deutsch LA Customer Satisfaction (CSAT) Score
63 / 100
Deutsch LA has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Deutsch LA Customer Service
3.5/5
Deutsch LA has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Deutsch LA's Customer Service
Address
12901 W Jefferson Blvd, Los Angeles, CA 90066
Website
https://deutschla.com/
Phone Number
310-862-3000
Deutsch LA's Social Links
Deutsch LA as an Employer
3.3/5
Deutsch LA has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Deutsch LA scored a 20 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Deutsch LA would recommend the brand to a friend. ENPS measures how likely Deutsch LA employees would recommend working at Deutsch LA to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 32% | Promoters |
|---|---|
| 32% | Passive |
| 36% | Detractors |
